Senior IT Project Manager

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetic, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that health care can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of multiple consumer-facing brands: Aspen Dental, Motto Clear Aligners, and ClearChoice Dental Implant Centers which together are "TAG Dental", as well as WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our team as a Senior IT Project Manager with experience in Revenue Cycle Management.

We are looking to hire a positive, proactive Sr. IT Project Manager with a background in RCM to manage project teams and ensure IT projects are completed on time and on cost. Additionally, the Senior IT PM will oversee the end-to-end revenue cycle process, including patient registration, billing, coding, claims submission, and collections

The IT Project Manager should be focused on delivery with emphasis on stakeholder management and transparent reporting. The IT Project Manager will ensure compliance with budget and other project requirements. This individual should be able to manage cross functional reporting and develop implementation run guides in coordination with the project teams/end-users.

The Senior IT Project Manager will coordinate initiatives across regional RCM, AR, Payment Integrity, Insurance Verification and Referrals, Authorizations, Medical Records, Coding, Credentialing, Patient Support, Finance, IT, and vendors. This individual will need to communicate with stakeholders during all phases of the project and must close each project efficiently with documented sign-offs.

IT Project Manager Responsibilities:

• Accountable for end to end project management, starting from RFP to Hypercare rollout.
• Project Planning & Delivery: Own end-to-end planning, execution, and tracking of RCM initiatives from kickoff to operational handoff.
• Cross-Functional Coordination: Align internal teams (IT, clinical operations, billing, compliance) and external vendors or offshore partners.
• Process Improvement & Automation: Implement workflow enhancements, AI/RPA (robotic process automation), and streamlined standard operating procedures (SOPs)
• Ability to deliver multiple projects simultaneously.
• Be a trusted advisor to business, proficient in stakeholder management.
• Develop project governance, lead Steering co meetings, asses risk and mitigation plans
• Collaborate with the cross functional teams to deliver the initiative in a streamlined manner
• Specifically: Experience in telecommunication, business application delivery, web delivery and AI initiatives
• Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements.
• Outlining, defining, and initiating the project and deliver to scope and timeline.
• Implementing document control policies and documentation templates.
• Maintaining a good working knowledge of assigned component projects.
• Monitoring project progress and implementing changes where necessary.
• Ensuring compliance with objectives, organizational policies, procedures, and standards.
• Compiling project reports and informing management regarding problems.
• Ensuring project complies with best practices, SOPs, PMO policies, and other policies.

IT Project Manager Requirements:

• Must have Bachelors or Masters qualification
• 5+ years of experience in a project management role.
• Should be hands-on with Jira, Confluence & ServiceNow, Monday.com
• Thorough understanding of project management fundamentals.
• Understanding of software development life cycle.
• Experience in Revenue Cycle Management
• Project management and leadership skills for managing projects and the teams involved with them
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
• Analytical and problem-solving skills to handle any issues that occur during project completion
• Organization and time management skills to keep projects on track and within budget
• Excellent resource planning and task scheduling skills
• This role is onsite 4 days/week in Chicago (Fulton Market District)
• Annual pay range: $126,000-160,000
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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