Senior IT Support Consultant - Systems Support

The University of Iowa Health Care Information Services has a great opportunity to join our team as a Senior IT Support Consultant! In this role, you will provide advanced support, configuration, and installation of IT hardware for daily operations, in various sizes IT projects that are on as well as off campus, including our UI Community Connect sites. You will participate in project administration, inventory management, and schedule management. You will communicate with direct management is essential and crucial to the success of the work balancing. All this work having a strong focus on, but not limited to, our printing environment, patient care devices and other Clinical systems.

This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Position Responsibilities:

• Analyzes printer and other systems device needs in the clinical, critical care, research, and departmental environments and determines appropriate hardware to satisfy those needs.
• Plans, installs, and documents complex clinical systems device hardware and printer configurations.
• Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.
• Perform proactive maintenance of equipment at UI Health Care, UI Community Connect and other locations on and off campus.
• Coordinate system upgrade testing at UI Health Care and UI Community Connect locations.
• Perform advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance affecting users across multiple geographical locations.
• Collaborate, define, document, share and continually improve solutions and processes with peer technicians.
• Maintain hardware standards for clinical systems devices and printer equipment.
• Maintain standard policies for hardware requests.
• Communicates the value of adhering to established best practices regarding hardware, software, peripherals and supported IT services to all levels of personnel.
• Provides both verbal and documented training to customers and peer technicians.
• Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians.
• Develops documentation for complex software/hardware installation processes.
• Develops, documents, and implements procedures for supported hardware.
• Maintains accurate inventory management records.
• Accurately documents work in the ticket tracking system.
• Assist with the implementation of approved projects, providing project support and services.
• May manage small projects or one or more phases of larger IT projects that are on as well as off campus, including our UI Community Connect sites.
• Maintains project documentation for tracking all phases of a project.
• May flex schedule during projects or supporting go lives.
• Participates with management regarding the support of current and future state operations, which may include interviewing and evaluating candidates when vacancies in unit staff occur as required.
• Facilitates communication between team members, teams, divisions, departments, and customers.
• Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff

• Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

• The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

• Percent of Time: 100%

• Location: General Hospital - 200 Hawkins Dr Iowa City, IA

• Staff Type: Professional & Scientific

• Type of Position: Regular

Education Requirements:

• Bachelor's degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Experience Requirements:

• Experience 3-5 years supporting workstations running Windows 10 and MS Office 2016/365
• Experience running small to large IT related projects in an enterprise environment.
• Experience working with desktop hardware and software in an enterprise IT environment.
• Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
• Experience working in an Enterprise IT Service Center
• Ability to move and install clinical systems device/computer/printer.
• A valid driver's license and must meet the University of Iowa Fleet Services Program rules and regulations.

Desired Qualifications:

• Experience with Microsoft OneNote
• Experience with Electronic Health Records and interfaced systems.
• Demonstrated ability to work independently
• Comfortable working with various powered and non-powered hand tools.
• Experience with wireless networking and security.
• Experience providing IT support in a health care or health industry environment.
• Experience with ITIL frameworks and/or LEAN principles.
• Excellent organizational skills

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Jeffery Smith - jeffery-w-smith@uiowa.edu

Additional Information

• Classification Title: Senior IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Pay Level: 5A
• Starting Salary Minimum: 56,697

Contact Information

• Organization: Healthcare
• Contact Name: Jeffery Smith
• Contact Email: jeffery-w-smith@uiowa.edu