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Senior IT Systems & Support Engineer

Halcyon Financial Technology
  • New York, New York
  • $90,000–$120,000 Per Year
3 days ago

Job Description

Description


We are hiring a full-time Senior IT Systems & Support Engineer in the New York City Metropolitan Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely.  It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations.

We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.


Key Responsibilities


Microsoft 365 & Google Workspace
  • Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
  • Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do
Identity & Access Management
  • Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access
  • Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues
AI & Automation
  • Build automation that eliminates repetitive provisioning, reporting, and admin work
  • Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use
Endpoint Management
  • Manage cloud-native endpoints from enrollment through retirement
  • Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune
Cybersecurity & Compliance
  • Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
  • Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
  • Third-party risk management, cybersecurity policy management, business continuity and governance
Cloud Networking
  • Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
  • Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation
Systems Administration & Cloud Operations
  • Lead incident response and root cause analysis for major outages and recurring issues
  • Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation

Key Technologies


  • Cloud & Productivity: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive), Google Workspace
  • Identity & Access: Microsoft Entra ID, Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)
  • Endpoint Management: Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, Mosyle
  • Security & Compliance: CrowdStrike Falcon, CrowdStrike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview, 
  • Automation & AI: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, PowerShell, Python, Microsoft Graph, Power Automate, REST APIs
  • Networking: Cisco Meraki
  • IT Operations: ConnectWise RMM and PSA, Automox, IT Glue, Monday.com 
  •  Infrastructure & Backup: Microsoft Azure, CloudAlly
  • Collaboration & Business Apps: Slack, Zoom and Zoom Phone, DocuSign, Global Relay, PrinterLogic

Benefits


  • $90,000 - $120,000 + Targeted 30% Bonus Paid Quarterly
  • Best-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSA
  • Travel/commuter reimbursement
  • 4 weeks PTO and 10 paid holidays
  • Paid certifications and exam fees 
  • Cell phone and internet stipend
  • Giving Back: Each quarter, HalcyonFT donates to a tech-focused charity 
  • Monthly regional team events
  • Annual all-expenses-paid, company-wide Holiday Weekend offsite 

Numbers & Facts

LocationNew York, New York
Salary$90,000–$120,000 Per Year

Skills

  • Application Programming Interface (API)unmatched
  • Artificial Intelligence (AI)unmatched
  • Automationunmatched
  • Business Continuity Planning (BCP)unmatched
  • Business Solutionsunmatched
  • Cellular Telephoneunmatched
  • Cisco Network Systemsunmatched
  • Cloud Applicationsunmatched
  • Cloud Computingunmatched
  • Computer Securityunmatched
  • Customer Experienceunmatched
  • Customer Support/Serviceunmatched
  • DHCP (Dynamic Host Configuration Protocol)unmatched
  • DNS (Domain Name System)unmatched
  • Documentationunmatched
  • Firewallsunmatched
  • Identify Issuesunmatched
  • Identity Data Managementunmatched
  • Identity Federationunmatched
  • Incident Responseunmatched
  • Information Technology & Information Systemsunmatched
  • Internet Securityunmatched
  • Loss Preventionunmatched
  • Mac Operating Systemunmatched
  • Microsoft Access Databaseunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Operating Systemunmatched
  • Multiplatform/Cross-Platformunmatched
  • Network Supportunmatched
  • OAuthunmatched
  • Onboardingunmatched
  • Protocol Independent Multicast (PIM)unmatched
  • Python Programming/Scripting Languageunmatched
  • REST (Representational State Transfer)unmatched
  • Remote Accessunmatched
  • Risk Managementunmatched
  • Root Cause Analysisunmatched
  • Security Assertion Markup Language (SAML)unmatched
  • Single Sign-On (SSO)unmatched
  • Slackunmatched
  • Software as a Service (SaaS)unmatched
  • Systems Administration/Managementunmatched
  • Systems Engineeringunmatched
  • Technical Supportunmatched
  • VPN (Virtual Private Network)unmatched
  • Wi-Fiunmatched
  • Windows PowerShellunmatched
  • iOSunmatched

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