Senior ITOM Engineer # 26-26812

US Tech Solutions, Inc.

Plano, TX
Remote

$90–$110 Per Hour
Instant Apply

9 days ago

Job Description

Duration: 6+ month contract (High Possibility of extension/conversion)

Summary:

Client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment.
The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders.

Project Context

This position supports Client’s managed infrastructure services delivery for a major automotive manufacturing client.
The engineer operates within Client’s IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale.
No direct reference JD match exists for this specific toolset; skill requirements have been sourced from stated requirements and closest available infrastructure JD structures.

Key Responsibilities:

Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring
Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing
Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner
Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements
Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes
Identify and implement opportunities to automate or streamline report setup and distribution workflows
Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices

Required Skills & Experience:
Experience

5-8 years of hands-on experience with IBM/Rocket ITOM report management tools
Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance
Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation
Experience working in large-scale, multi-client managed services environments

Technical Skills:

Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes
Proficiency in IBM/Rocket ITOM platform administration and configuration
Experience with report scheduling, output formatting, and automated distribution pipelines
Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes

Soft Skills:

Excellent attention to detail and data accuracy in report configuration tasks
Strong written and verbal communication skills for cross-functional stakeholder engagement
Ability to work independently in a fully remote environment with minimal supervision

Preferred Skills:

Familiarity with ITIL service management frameworks and best practices
Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic)
Knowledge of ServiceNow or similar ITSM platforms and integration patterns
Scripting experience in Python, PowerShell, or shell for report automation
Experience in automotive or manufacturing industry IT environments

Certifications:
Required

None required for this role

Preferred

ITIL v4 Foundation
IBM Certified Administrator (relevant product line)

Experience Level:

Years of Experience: 5-8 years in IBM/Rocket ITOM administration
Seniority Band: Senior Individual Contributor (JL8)
Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive sector

Location: Remote

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI assisted tools may be used during hiring.

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Numbers & Facts

Location	Plano, TX ( Remote)
Salary	$90–$110 Per Hour

Skills

Administrative Skillsunmatched
Automationunmatched
Automotive Industryunmatched
Automotive Manufacturingunmatched
Best Practicesunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Data Qualityunmatched
Delivery Managementunmatched
Detail Orientedunmatched
Distribution Servicesunmatched
Documentation Standardsunmatched
Environmental Healthunmatched
Environmental Monitoringunmatched
IBM Product Familyunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Knowledge Transferunmatched
Machine Toolunmatched
Mentoringunmatched
Operations Managementunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Python Programming/Scripting Languageunmatched
Report Distributionunmatched
Scripting (Scripting Languages)unmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Standard Operating Procedures (SOP)unmatched
Systems Administration/Managementunmatched
Time Managementunmatched
Transportation Routingunmatched
Unix Shell Programmingunmatched
Windows PowerShellunmatched
Writing Skillsunmatched

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