Senior / Lead L2 OpenShift (OCP) Support Engineer

Position Title: Senior / Lead L2 OpenShift (OCP) Support Engineer (Hybrid)
Location: Iselin, NJ / NYC / Charlotte, NC
Rate: ***/hr on C2C
Years of Experience: 10+ Years
Position Overview
We are seeking a Senior / Lead L2 OpenShift (OCP) Support Engineer to drive the stability, performance, and operational excellence of our enterprise container platforms. In this hybrid role, you will act as the highest technical escalation point within the L2 tier, managing complex hybrid-cloud clusters spanning On-Premises, Microsoft Azure, and Google Cloud Platform (GCP).
This position requires extensive hands-on production support and Cloud Operations (Cloud Ops) experience in large-scale enterprise environments. As a lead, you will handle complex cluster and workload failures, oversee cloud infrastructure health, mentor junior engineers, and optimize operational efficiencies across diverse infrastructures.
Work Model
Location
Type:
Hybrid (Combination of remote and designated on-site office days).
Location : Iselin, NJ or Charlotte, NC
Key Responsibilities
Technical Escalation:
Serve as the primary L2 escalation point for critical production incidents, driving rapid isolation and resolution under high-pressure scenarios.
Hybrid-Cloud
Cloud Ops Administration:
Monitor and maintain OpenShift clusters deployed across On-Premises bare-metal/VMware, Azure (ARO), and GCP, managing underlying cloud infrastructure lifecycles.
Team Leadership
Mentorship:
Guide, train, and mentor junior and mid-level L2 support engineers, ensuring high quality of service and technical growth across the team.
Queue
SLA Management:
Oversee the incident queue, assign tickets, and ensure the team meets strict Service Level Agreements (SLAs).
Advanced Troubleshooting:
Diagnose complex cluster-wide infrastructure failures, multi-cloud ingress/egress bottlenecks, security context constraints (SCCs), and hybrid persistent storage issues.
Operational Efficiency:
Collaborate on Cloud Ops initiatives including cloud cost optimization, resource utilization monitoring, IAM permission management, and infrastructure patching.
Process Improvement:
Lead the creation of standard operating procedures (SOPs), runbooks, and automated health-check scripts to improve team efficiency.
Cross-Functional Collaboration:
Partner closely with DevOps, Cloud Ops, Development, and L3 Platform Architecture teams to provide actionable operational feedback and ensure smooth application onboarding.
Required Qualifications
Experience (Must-Haves)
Experience:
Minimum of
8+ years
in enterprise production support, cloud infrastructure engineering, or Cloud Ops,
with at least 1 2 years in a senior or lead capacity.
Hands-on Hybrid OCP:
Proven, extensive hands-on experience administering, securing, and troubleshooting multi-cluster Red Hat OpenShift environments across
On-Premises, Azure, and GCP .
Cloud Operations Expertise:
Strong operational knowledge of public cloud environments (Azure/GCP), including provisioning resources, managing cloud networking (VPCs, VNets, Peering), IAM roles, and cloud cost/governance tracking.
Expert Container Orchestration:
Deep knowledge of Kubernetes/OpenShift internals, API mechanics, operators, stateful applications, and cluster storage networking.
Linux
Networking Expert:
Advanced Linux administration skills (RHEL/CoreOS), with strong proficiency in diagnosing network layers, certificates, and OS-level resource constraints.
Leadership Mindset:
Strong ownership, exceptional communication skills, and the ability to coordinate incident bridge calls involving multiple stakeholders.
Preferred Qualifications
Certification:
Red Hat Certified Specialist in OpenShift Administration (EX280), Red Hat Certified Specialist in OpenShift Automation and DevOps (EX440), or CKA/CKAD is
highly preferred .
Cloud Certifications:
Associate or Professional level certifications in Microsoft Azure (e.g., Azure Administrator) or Google Cloud Platform (e.g., Associate Cloud Engineer).
Enterprise Observability:
Experience designing or customizing monitoring dashboards using Prometheus, Grafana, ELK/Splunk, and setting up complex cloud alerting rules.
Automation Engineering:
Experience writing advanced Bash or Python scripts or using Ansible/Terraform to automate incident triage and platform verification.
The pay range for this role is *** - **** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
***
.