Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people's lives.
Job Title: Senior LMS Administrator
Location: North Chicago, IL
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
- Seeking a hands-on, experienced LMS Administrator to independently execute daily learning systems operations and regulated training administration for Business Technology Solutions.
- The contractor will maintain accurate compliance records, administer curricula and user access, manage ServiceNow-driven requests, support learning-license workflows, deliver reporting and analytics, and troubleshoot system/data issues.
- This role requires sound judgment, disciplined documentation, responsive stakeholder support, and the ability to sustain reliable operations within established procedures and delegated authority.
Key Responsibilities:
Training Administration & GxP Compliance:
- Administer role-based curricula, training assignments, completions, exemptions/corrections and record reconciliation in accordance with approved procedures.
- Monitor overdue, missing or inconsistent training records; investigate exceptions and escalate compliance-sensitive issues appropriately.
- Support curriculum reviews, audit readiness, documentation retention and accurate training data.
LMS / LXP Operations & User Support:
- Manage user accounts, learning access, user groups, permissions, assignment rules and routine platform administration.
- Troubleshoot access, enrollment, assignment and completion issues; coordinate with platform vendors or internal technical teams when necessary.
- Maintain clear operating records, knowledge articles and task-level procedures.
ServiceNow, Workflow & Integration Support:
- Monitor and process ServiceNow intake tickets, training requests and approvals; maintain accurate request status and resolution notes.
- Understand the operational relationship between ServiceNow and LMS platforms, including automated curriculum assignment triggers, data feeds and API-enabled workflows.
License Administration & Shared Inbox:
- Review requests for additional learning licenses, validate eligibility and available inventory, and approve or route decisions only within delegated authority.
- Track license assignments, usage, reconciliation and related stakeholder communications.
- Own day-to-day shared inbox triage, prioritization, response quality and follow-through against service expectations.
Reporting, Analytics & Continuous Improvement:
- Produce recurring and ad hoc compliance, curriculum, completion, request-volume and license-utilization reports.
- Validate report accuracy, investigate discrepancies and communicate operational trends, risks and exceptions.
- Identify repeat issues and opportunities to simplify workflows, improve turnaround time and reduce manual effort.
Knowledge Transfer & Operational Continuity:
- Maintain current SOPs, work instructions, decision trees, escalation contacts and cross-system process maps.
- Participate in structured handoff from existing team members and document repeatable workflows for continuity.
- Operate independently on routine work while escalating policy, system-design, budget and compliance decisions to designated employees.
Required Qualifications:
- Bachelor's Degree
- 5+ years of proven experience with administration of a Learning Management System
- Minimum of seven years or more in the pharmaceutical industry with GxP experience.
- Quality Documentation System Processes experience is a plus
- Strong attention to detail and passionate about learning technology
- Demonstrated professional experience administering an enterprise LMS, including curricula, learner records, access and troubleshooting.
- Working knowledge of GxP-regulated training, documentation controls, data integrity and compliance expectations.
- Experience managing ticket queues or service requests and supporting cross-functional stakeholders.
- Strong Excel and reporting skills; ability to reconcile data and explain discrepancies.
- Ability to manage multiple priorities independently, follow controlled procedures and document decisions clearly.
Preferred Qualifications:
- Experience with ComplianceWire, ServiceNow and/or enterprise learning platforms.
- Familiarity with Workday-derived user data, SSO, user groups, automated assignments, integrations and data flows.
- Experience with license provisioning, vendor coordination, dashboards or operational KPI reporting.
- Background in pharmaceutical, biotechnology or another highly regulated environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | North Chicago, IL (Remote) |
| Industry | Computer/IT Services |
| Salary | $50–$55 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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