Senior Logistics Coordinator, Dispatch, Road Transport US

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Lancaster, TX

Division: Road Transport US

Job Posting Title: Senior Logistics Coordinator, Dispatch

Time Type: Full Time

Summary

The Senior Logistics Coordinator, Dispatch is responsible for coordinating and executing high-volume truck dispatch operations to ensure the safe, timely, and efficient movement of freight. This role manages daily load assignments, driver schedules, and transportation activities for company drivers, contractors, and partner carriers while maintaining continuous visibility of truck locations and shipment statuses. The position requires proactive driver communication, independent problem-solving, and the ability to respond quickly to changing operational demands in a fast-paced, time-sensitive environment while delivering exceptional customer service.

Duties & Responsibilities

• Coordinate and execute high-volume daily truck dispatch operations, assigning loads based on driver availability, truck location, equipment requirements, Hours of Service availability, and customer delivery schedules.
• Dispatch assigned shipments and communicate complete and accurate load information, including pickup and delivery requirements, appointment times, routing instructions, and customer-specific requirements.
• Confirm driver and equipment readiness prior to dispatch, including availability, required documentation, and shipment-specific requirements.
• Manage daily driver schedules, load assignments, and transportation activities to maximize truck utilization, minimize downtime, and maintain efficient operations.
• Maintain consistent, proactive communication with drivers throughout the shipment lifecycle, confirming load assignments, monitoring route progress, addressing concerns, and communicating operational changes.
• Proactively monitor assigned trucks and shipments, maintaining continuous awareness of driver locations, shipment statuses, estimated arrival times, and potential service disruptions.
• Track and trace active shipments, obtain timely driver updates, and maintain accurate, real-time shipment information within the Transportation Management System (TMS) and other required systems.
• Monitor dispatched loads to ensure timely pickups, successful loading, in-transit progress, on-time deliveries, and completion of required shipment milestones.
• Anticipate, identify, and promptly address operational issues, including delays, missed appointments, route deviations, equipment breakdowns, driver availability changes, and other unexpected disruptions.
• Coordinate route adjustments, load reassignments, and scheduling changes as necessary to minimize service interruptions and meet customer expectations.
• Independently resolve complex transportation issues and coordinate with drivers, carriers, customers, Operational Account Managers, and internal teams to communicate changes and support successful delivery.
• Escalate significant service, safety, security, capacity, or operational concerns in accordance with established procedures.
• Ensure drivers and transportation partners understand and comply with applicable DSV, customer, operational, and shipment-specific requirements.
• Monitor transportation activities to support compliance with DOT regulations, Hours of Service requirements, company policies, and customer expectations.
• Collect, review, and maintain required shipment documentation, verifying completion before closing loads within the TMS.
• Maintain accurate driver, carrier, shipment, dispatch, and operational information within the TMS and other required systems.
• Develop and maintain strong working relationships with drivers, carriers, customers, and internal teams to support effective communication and reliable transportation operations.
• Support the onboarding and training of dispatch team members by sharing operational knowledge, established procedures, and best practices.
• Demonstrate flexibility and adaptability by responding promptly to changing priorities, urgent customer needs, and unexpected transportation challenges while maintaining accuracy and service quality.
• Identify opportunities to improve dispatch processes, truck utilization, operational efficiency, and overall transportation performance.
• Maintain confidentiality and appropriately handle sensitive customer, shipment, driver, carrier, and business information.
• Perform other duties, responsibilities, and special projects as assigned by management.

Qualifications & Experience

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred.
• Three (3) to five (5) years of progressive experience in truck dispatch, transportation operations, or logistics coordination required, preferably in a high-volume environment.
• Experience dispatching company drivers, contractors, and/or third-party carriers required.
• Experience managing driver schedules, load assignments, truck utilization, and multiple active shipments in a fast-paced transportation environment.
• Experience independently resolving transportation issues, service disruptions, and customer escalations.
• Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance.
• Experience utilizing transportation management systems (TMS), dispatch software, and related operational systems.

Skills & Competencies

• Strong knowledge of truck dispatch, load planning, driver scheduling, transportation operations, and shipment tracking.
• Excellent organizational, time management, and multitasking skills in a high-volume, fast-paced environment.
• Strong analytical, problem-solving, and independent decision-making abilities.
• Excellent verbal and written communication skills, including proactive and professional communication with drivers, carriers, customers, and internal stakeholders; Spanish language skills are a plus.
• Ability to maintain continuous awareness of multiple truck locations, driver availability, shipment statuses, and operational priorities.
• Ability to anticipate operational challenges, respond with urgency, and manage changing schedules and competing deadlines.
• Proficiency in Microsoft Office applications, transportation management systems, and dispatch software.
• Working knowledge of DOT regulations, Hours of Service requirements, and transportation safety practices.
• Strong customer service and interpersonal skills with the ability to build effective working relationships.
• Flexibility, adaptability, and the ability to independently resolve complex operational issues while recognizing when escalation is appropriate.

Physical Demands & Work Environment

This position operates primarily in an office or dispatch center environment with frequent use of computers, telephones, and transportation management systems. The role requires prolonged periods of sitting, frequent communication with drivers and operational teams, and occasional standing, walking, bending, reaching, and lifting of light office materials. Occasional visits to terminal or yard environments may be required, including exposure to varying weather conditions and transportation-related noise.

The position operates in a high-volume, fast-paced, deadline-driven transportation environment requiring continuous monitoring of truck and shipment activity, rapid decision-making, proactive communication, and timely responses to changing operational demands. Flexibility to work extended hours, including early mornings, late evenings, weekends, or holidays, may be required based on business and customer needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

For this position, the expected base pay range is $65,000.00 - $75,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV

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