Senior Manager, Billing Assurance

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

The Summary

Equinix operates across a complex global billing environment spanning countries, products, systems and commercial models. As Senior Manager, Billing Assurance, you will lead the function responsible for identifying potential revenue leakage, strengthening controls and driving issues through to sustainable resolution.

This is more than a traditional assurance role. You will have the mandate to mature a global capability, influence senior leaders across Finance, Commercial, Product, Operations and Technology, and help move assurance towards more proactive, data-enabled risk management.

What you will own

• Lead, coach and develop a distributed Billing Assurance team across APAC and EMEA.
• Build a consistent global operating model for assurance intake, prioritisation, investigation, issue management and reporting.
• Identify and quantify underbilling, overbilling, missed billing, control gaps and process failures across the order-to-cash lifecycle.
• Prioritise activity based on financial materiality, customer impact and risk.
• Drive cross-functional remediation, with clear owners, actions, target dates and escalation paths.
• Provide senior leaders with a forward-looking view of exposure, recovery, remediation progress and emerging risk.
• Own assurance adoption, business outcomes and value realisation.

How you will shape the future

• Operate in a data-enabled assurance function, where analytics and AI help surface potential revenue leakage faster and prioritise where to investigate first.
• Define the assurance priorities, business problems, requirements, success measures and validation criteria that Reporting & Analytics builds into data products (for example, revenue-leakage dashboards, exception and anomaly detection, reconciliation reports and control-monitoring views), automation and AI capabilities.
• Sponsor and adopt these capabilities as their business owner - ensuring analytical outputs lead to investigation, remediation and measurable value - while the Assurance team retains ownership of investigation, decisions and remediation.
• Apply business judgement and financial control discipline when evaluating automated or AI-assisted findings.
• Partner closely with Reporting & Analytics, our centre of excellence for data products, automation, monitoring and AI. You will set the assurance priorities and define what good looks like; they will design and build the capabilities - a deliberate partnership that lets each team play to its strengths and scale faster together.

What you will bring

• Leadership experience in billing assurance, revenue assurance, finance operations, controls, audit, revenue operations or a related field.
• Strong knowledge of order-to-cash, billing operations, financial controls or contract-driven revenue environments.
• A track record of identifying revenue risk or control weaknesses and converting findings into sustained action.
• Experience leading distributed teams and raising capability, consistency and accountability.
• The confidence to influence senior stakeholders and secure action across organisational boundaries.
• Ability to translate complex evidence into clear commercial recommendations.
• Data and AI literacy, with the confidence to sponsor and draw on analytics and AI as an informed business owner, and to partner effectively with specialist analytics and technology teams. You will not build these solutions yourself; this is not a hands-on data engineering or AI development role.

Experience that would set you apart

• Experience in recurring revenue, digital infrastructure, telecommunications, technology, software or managed services.
• Experience building or maturing an assurance, controls or revenue-protection capability.
• Familiarity with ERP, billing, ordering, pricing, contracting or customer data environments.
• Experience sponsoring monitoring, automation or AI-enabled initiatives as a business owner.
• Experience leading change across complex, multinational or matrixed organisations.

What success looks like in your first year

• A clear global assurance operating model and risk-based prioritisation approach are embedded.
• Leadership has transparent visibility of financial exposure, value recovered, remediation and residual risk.
• The team operates with stronger capability, consistency and accountability.
• Cross-functional issues move from identification to sustainable resolution.
• A jointly prioritised assurance roadmap with Reporting & Analytics increases coverage without duplicating specialist capabilities.

Why Equinix, why this role

• Global scope: lead work across regions, systems, products and functions.
• Visible impact: protect revenue, strengthen controls and improve customer outcomes.
• Real ownership: shape the operating model and maturity path of a strategically important capability.
• Senior influence: engage leaders across Finance, Commercial, Product, Operations, Reporting & Analytics and Technology.
• Future-focused work: help evolve assurance through data, monitoring, automation and responsible AI.
• Career breadth: gain exposure across finance operations, transformation, controls and enterprise decision-making.

Location and benefits

This role is based at the Equinix Infomart office in Dallas, Texas, with hybrid working. Equinix offers a comprehensive rewards package including medical, dental and vision coverage, 401(k), paid time off and professional development support.

Ready to make an impact?

If you are an assurance leader who enjoys building teams, solving complex commercial problems and turning insight into sustained business action, we would like to hear from you. You do not need to have held the exact Billing Assurance title. We welcome adjacent experience that demonstrates leadership, revenue protection, controls, analytical partnership and cross-functional delivery.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 118,000 - 176,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is a new position within our organization.