Senior Manager, Creative Operations, Beauty

About the Role

What You'll Do

1. Creative Process & Project Management

• Own the end-to-end workflow for all creative projects — from brief intake through production and delivery — across both product and marketing touchpoints.

• Define and manage critical paths, timelines, and review milestones for campaigns, photography, packaging, and digital content.

• Partner with the Ops Director to manage day-to-day project tracking and tactical execution, ensuring accountability and visibility across teams.

• Serve as the central hub between Creative, Marketing, Product Development, and Merchandising, ensuring all creative work aligns with launch calendars and business priorities.

2. Resource Planning & Vendor Management

• Manage resource allocation across design, copywriting, and production, balancing in-house and external talent.

• Oversee agency and vendor relationships, including contracting, onboarding, and performance management.

• Anticipate resource needs for upcoming initiatives and proactively recommend scaling or support solutions.

3. Process Optimization & Systems

• Design and implement creative operations systems and tools (e.g., project management, digital asset management, approval workflows) to improve collaboration and speed-to-market.

• Document and maintain standard operating procedures (SOPs) for creative processes, ensuring clarity and efficiency across teams.

• Continuously evaluate and refine processes to reduce bottlenecks and improve creative throughput.

4. Budget & Performance Oversight

• Partner with Finance and Marketing to track and manage creative production budgets, ensuring cost efficiency and accurate forecasting.

• Maintain visibility into spend by campaign, vendor, and production type.

• Identify opportunities for process or vendor optimization to maximize ROI.

5. Cross-Functional Alignment

• Partner closely with Marketing, Merchandising, Product Development, and Strategy to ensure creative deliverables reflect business priorities and meet launch deadlines.

• Lead creative planning meetings and calendar alignment sessions.

• Act as the operational link between brand creative teams and central marketing functions, ensuring Beauty initiatives integrate seamlessly into overall brand campaigns.

Who You Are

• 10+ years of experience in creative operations, project management, or production management, ideally within beauty, fashion, retail, or lifestyle brands.

• Proven success implementing/managing creative workflows, and cross-functional alignment in a fast-paced, multi-brand environment.

• Strong understanding of marketing and creative development processes — from brief to launch.

• Proficiency in project management tools (e.g., Smartsheets, Airtable, Monday.com, Wrike) and digital asset management systems.

• Excellent organizational, communication, and stakeholder management skills.

• Experience managing budgets, vendors, and external agencies.

• Highly collaborative mindset with the ability to balance creative excellence and operational discipline.