Senior Manager, Digital Retailing Business Operations

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand youre not just building a career - youre building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL

#LI-OnSite

WHAT YOU WILL DO

• Manage customer and dealer communications for business processes related to HMA's evolving digital retail programs starting from online transactions to final delivery at dealerships.
• Manage HMAs digital retail programs rollout and program adoptions.

HOW YOU WILL MAKE AN IMPACT

• Support Senior Group Manager with development of strategy and planning and lead the implementation of the Go-to-Market plans for HMA's evolving digital retail programs.
• Represent the Voice of Customer and Dealer in driving collaboration with cross-functional teams including Sales Ops, Customer Experience (CX), Distribution, Innocean, Hyundai Capital America (HCA), and Regions to ensure program success.
• In collaboration with CX and other HMA teams, conduct webinars for dealers, ensuring dealer engagement, participation, and learning to support programs.
• Engage with internal stakeholders, regional teams, and affiliates to ensure support and alignment.
• Visit vendor/partner offices, regional headquarters, and dealers to ensure process alignment as well as resolve operational issues.
• Provide program support for salespeople for both dealers and customers, manage dealer requirements and processes with Legal.
• Monitor and report on program progress and KPIs.
• Collaborate with external partners with direction from HMA Marketing department.

WHAT YOU WILL BRING TO THE ROLE

• Bachelor's degree or above is required.
• Eight or more years of experience in the automotive industry.
• Three or more years of experience in dealer communications.
• Three or more years of experience in digital marketing.
• Supervisory experience is preferred.
• Dealer Training.

WHAT HYUNDAI CAN OFFER YOU

• Compensation Range: $114,800 - $164,000 annual base salary
• Monthly vehicle lease allowance - Eligible employees receive a monthly vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS

• Physical requirements: Normal office duties.
• Overnight travel as much as 30%~50% of time (domestic).

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.