Senior Manager, EVS

Skip to main content

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website's server. Each cookie is unique to your web browser. Some information that we collect about you is collected passively through the use of "cookies." Cookies are small files of information, which save and retrieve information about your visit to the Website - for example, how you entered and navigated our Website, and what information was of interest to you. We use this information to remember you when you return and to customize our Website to your preferences. It will contain some anonymous information such as a unique identifier, website's domain name, and some digits and numbers. We may use two types of cookies: (i) Session cookies; and (ii) Persistent Cookies. Session Cookies and Persistent Cookies are categorized as: (a) Strictly Necessary Cookies; (b) Performance and Functional Cookies; (c) Targeting Cookies and (d) Social Media Cookies.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. For example, these cookies let us recognize that you have created an account and have logged into that account. Strictly Necessary Cookies do not store any Personal Information.

Performance & Functional cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. If you do not allow Performance Cookies we will not know when you have visited our site, and we will not be able to monitor its performance. (Examples: monitor website performance and collect anonymous data on how visitors use a website).

Targeting cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Examples include: Criteo, Google.

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools. Examples include: Facebook, Instagram, Twitter).

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Do not track signals

Currently, our systems do not recognize browser "do-not-track" requests. You may, however, disable certain tracking as discussed in the Cookies section (e.g., by disabling cookies). Please note that Hard Rock does not collect, and is not aware of third parties that collect, from users of the Website personal information about users' online activities across third party websites.

Clear GIFS, Pixel Tags and other technologies

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. You may view and change your preferences at any time by using the 'Privacy Settings' link found in the footer of our website. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third party analytics and tracking

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experiences. These entities may use cookies, tracking pixels and other tracking technologies to perform their services. We do not share your personal information with these third parties.

Contacting us

If you have any questions about this policy or our use of cookies, please contact us at dataprotection@shrss.com.

Read Full Privacy Message

Decline

Accept Cookies

Sign In

Search for JobsStay Connected

Senior Manager, EVS page is loaded

Senior Manager, EVS

Apply

locationsSeminole Hard Rock Hotel & Casino Hollywood

time typeFull time

posted onPosted 6 Days Ago

job requisition idR14203

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin'' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

Essential duties include, but are not limited to:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Oversees the daily operation of the Environmental Services Department, including work assignments, staffing, productivity, and service standards.
• Leads, coaches, and develops EVS Team Members and leadership staff to ensure consistent execution of departmental standards.
• Performs detailed operational inspections to identify cleanliness, service, safety, and process improvement opportunities.
• Establishes and maintains cleaning standards, procedures, schedules, and quality-control programs for assigned areas.
• Monitors daily operations and ensures EVS services are delivered efficiently, consistently, and in accordance with established standards.
• Develops and supports the annual departmental budget and business plan. Monitors expenses, supplies, equipment, labor, and other operational costs to ensure compliance with budgetary guidelines.
• Ensures appropriate staffing levels and scheduling strategies to effectively manage labor costs while maintaining outstanding guest service.
• Interviews, hires, trains, schedules, appraises, coaches, counsels, and supervises directly assigned personnel. Oversees the same for indirect reports.
• Develops, administers, and completes action plans related to Guest Satisfaction, Team Member Satisfaction, operational performance, and financial performance.
• Serves as a key point of contact for guest feedback related to cleanliness and environmental services and ensures timely follow-up and resolution.
• Ensures compliance with administrative policies, procedures, safety rules, health regulations, and applicable sanitation standards.
• Develops Team Members' knowledge and skills through education, training, coaching, and corrective counseling.
• Selects, trains, coaches, counsels, appraises, and retains direct reports who consistently demonstrate behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Demonstrates commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program. When a Seminole Tribe member's assignment falls within the direct area of responsibility, serves as a mentor/career advisor and provides required progress reports and information.
• Ensures prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintains effective communication and collaboration with Housekeeping, Facilities, Engineering, EVS Front Office, Banquets, and other operational departments as necessary.
• Evaluates cleaning processes, equipment, chemicals, technology, and work methods to identify opportunities to improve efficiency, quality, and Team Member productivity.
• Supports the implementation and utilization of cleaning technology, equipment, automation, and other initiatives designed to improve operational efficiency.
• Ensures proper inventory control, storage, handling, and use of cleaning chemicals, supplies, and equipment.
• Maintains accurate operational records, productivity reports, inspection results, work schedules, and other departmental documentation.
• Promotes positive guest and Team Member relations at all times.
• Maintains a clean, safe, and hazard-free work environment within areas of responsibility.
• Must have a strong understanding of Environmental Services, sanitation, and cleaning processes and procedures within a large-scale hospitality environment.
• Ability to deliver a service level that creates an atmosphere that makes guests want to return, giving each guest a positive and memorable entertainment experience.
• Demonstrates a commitment to routinely go above and beyond in the accomplishment of position responsibilities to achieve organizational goals.
• Must present an image of excitement, enthusiasm, and professionalism while maintaining a positive and approachable demeanor.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in Business, Hospitality, Facilities Management, Environmental Services, or related area of study preferred.
• A minimum of five (5) years of management-level experience in a large-scale, high-quality hospitality, hotel, casino, healthcare, or similar environment, with experience overseeing a large operational department. Four Diamond or above hospitality experience preferred. An equivalent combination of education and experience may be considered.
• Proven track record of delivering excellent Guest Service Scores and maintaining high standards of cleanliness and service.
• Demonstrated ability to lead quality-improvement initiatives and develop action plans addressing guest experience, cleanliness, service, productivity, and operational opportunities.
• Strong knowledge of commercial cleaning processes, sanitation standards, cleaning chemicals, equipment, and best practices.
• Preferred background with the following systems: Microsoft Office Suite, LMS, Kronos, HOT SoS, and MMS. Strong Microsoft Excel skills preferred.
• Must have excellent attention to detail and be extremely organized.
• Excellent listening and communication skills required.
• Must possess excellent interpersonal and leadership skills.
• Demonstrated ability to effectively manage labor, productivity, supplies, equipment, and departmental expenses.
• Demonstrated ability to lead and develop Team Members and supervisors in a fast-paced, high-volume hospitality environment.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to contribute to organizational goals.
• Ability to use good judgment in a confidential setting.

Work Environment:

Duties and responsibilities are typically performed in a professional office setting and throughout the property. The role requires significant time in operational areas, including the Casino Floor, guest areas, back-of-house areas, offices, and other areas assigned to EVS.

While working on the Casino Floor, the employee may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Why work here?

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you!

Get In Touch

If you''re unable to find a position that matches your interest, please tell us a little about yourself, and we''ll recommend jobs that match your interests.

Get Started

About Us

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007-the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.

With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Read More

Follow Us

*

Privacy Policy

2026 Workday, Inc. All rights reserved.