Job Title:Senior Manager, Lab Operations
Location: Deland, Florida, USA
Work Arrangements: Onsite, Tuesday - Friday 9am-7pm with Alternating Saturday's every 12 weeks.
Compensation: USD $97,100 – $148,700 / yr plus
Additional Remuneration: Annual bonus $7,500.00; Retention Bonus of USD $10000
Available Relocation: None
Sponsorship Availability: None
Job Summary
The Senior Manager, Lab Operations is responsible for leading day-to-day technical and operational functions within the laboratory, ensuring smooth execution of processes, regulatory compliance, and teammate development. This role provides hands-on leadership for laboratory teams and serves as a bridge between frontline operations and senior leadership. The position reports to the Director, Laboratory Operations.
Key Responsibilities:
Operational Leadership
- Oversee assigned laboratory lanes to ensure they meet performance, quality, and financial targets.
- Monitor data and key performance metrics to make informed decisions about staffing, resources, and workflow.
- Support standardization of processes, policies, and procedures to ensure compliance with federal, state, and local regulations.
- Partner with leadership on long-term planning for service line growth and operational improvements.
Team Development & Leadership
- Lead and engage laboratory supervisors and frontline teams to foster a culture of accountability, belonging, and high performance.
- Mentor emerging leaders, focusing on professional growth and succession planning.
- Drive cross-shift and cross-department communication to support operational excellence.
Regulatory Compliance & Quality
- Ensure laboratory testing is performed accurately, documented properly, and compliant with applicable regulatory requirements.
- Oversee quality control and quality assurance programs to maintain the highest standards of laboratory services.
Customer & Stakeholder Engagement
- Build and maintain strong relationships with internal and external customers, ensuring service excellence.
- Resolve operational issues and client concerns in a timely, professional manner.
Other Duties as Assigned
- Support strategic initiatives, projects, and continuous improvement activities as needed.
Qualifications
- Education: Bachelor's degree in Medical Technology or related sciences required; Master's degree in business administration or relevant sciences preferred.
- Experience: Minimum of 5+ years of laboratory leadership experience in a high-volume, high-complexity testing environment with a proven track record of leading teams, driving process improvements, and managing operational performance. Strong knowledge of laboratory regulatory standards (CAP, CLIA, federal and state).
- Skills: Proficiency in MS Word, Excel, PowerPoint, and Outlook. Strong communication and interpersonal skills with the ability to influence and collaborate across teams.
- Certifications: Medical Technologist registry (ASCP, NCA, AAB, or equivalent) required; Florida Supervisor license required.
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, Backup child and elder care, maternity/paternity leave and more
- Professional development programsto help strong performers grow within t heir career and also offers on-demand virtual leadership and development courses.