Senior Manager, Operations - Operations Capability

Position Summary...

What you'll do...

Role summary:The Senior Manager, Operations- Operations Capability leads the integrated execution and modernization of Marketplace learning across Program Management, Instructional Design, Facilitation, Learning Operations, and Innovation. This role builds a global hub-and-spoke learning model, establishing scalable standards and core capabilities while enabling effective regional and BPO execution. The Senior Manager translates business strategy into an integrated learning portfolio, strengthens operating discipline, and leads cross-functional teams to improve associate readiness and performance. With a technology-forward mindset, this leader advances AI-enabled learning, automation, and modern learning solutions that increase speed, quality, scalability, and measurable business impact across Seller Support and Risk Operations. About the team:The Marketplace Learning & Development team builds the capabilities associates need to support sellers across Seller Support and Risk Operations. The organization brings together Program Management, Instructional Design, Facilitation, Learning Operations, Knowledge Management, Communications, and Innovation to create scalable learning and performance solutions for a global business. Working with Product, Operations, Technology, WFM, and BPO partners, the team connects business priorities and performance needs to learning strategies, delivery, and measurable outcomes. Through strong operating discipline, modern learning practices, and thoughtful use of technology, the team improves associate readiness and helps Marketplace scale globally with speed, quality, consistency, and impact. What you'll do:

• Lead integrated execution across Program Management, Instructional Design, Facilitation, Learning Operations, and Innovation.
• Build and scale a global hub-and-spoke learning model with consistent standards and effective regional execution.
• Translate business priorities into learning portfolios, roadmaps, capacity plans, and measurable outcomes.
• Modernize learning through AI, automation, emerging technologies, and streamlined operating practices.
• Use data and business insights to improve readiness, quality, speed, and scalability.
• Lead, coach, and develop managers while strengthening accountability and cross-functional collaboration.
• Remove barriers, manage risks and dependencies, and drive continuous improvement across the learning ecosystem.

What you'll bring:

• Proven leadership of complex learning, operations, or capability functions across multiple teams and disciplines.
• Strong business acumen with experience translating strategy into scalable operating models, portfolios, and measurable outcomes.
• Deep program and portfolio management capability, including prioritization, capacity planning, risk, and dependency management.
• Experience leading managers and building high-performing, accountable teams.
• Strong stakeholder influence and cross-functional leadership across business, Product, Technology, Operations, and external partners.
• Data-driven decision-making and continuous improvement mindset.
• Experience modernizing learning through technology, AI, automation, and global delivery models.
• Ability to lead effectively through ambiguity, growth, and organizational change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include : - Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management- Project Management Professional- Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.