Senior Manager, Operations Support

Atlanta, Georgia, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.

Why Guardian Pharmacy? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Senior Manager, Pharmacy Operations Support

Are you a pharmacy operations leader who thrives on solving complex challenges, driving system improvements, and helping teams succeed through change? We are seeking a Senior Manager, Pharmacy Operations Support to lead pharmacy system conversions, optimize workflows, and serve as a trusted advisor to pharmacy teams across our organization.

In this highly visible role, you will partner with pharmacy leaders, operations teams, finance, billing, and technology stakeholders to ensure smooth transitions from legacy pharmacy systems to FrameworkLTC, while driving operational excellence, compliance, efficiency, and customer satisfaction. If you enjoy leading large-scale initiatives, improving processes, and making a measurable impact on pharmacy operations, we'd love to hear from you.

What You'll Do

Lead Pharmacy System Conversions

• Serve as the operational lead for pharmacy software conversions and implementation projects.
• Guide pharmacy teams through successful transitions from legacy systems, including QS1, to FrameworkLTC.
• Partner with pharmacy leadership to ensure seamless adoption of new workflows and technologies.
• Develop operational documentation, training materials, forms, and best practices that support successful implementation.
• Ensure converted pharmacies operate efficiently while meeting all regulatory and Board of Pharmacy requirements.
• Provide on-site and remote support during go-live events and post-conversion stabilization.

Optimize Pharmacy Operations

• Design and implement workflow best practices across the pharmacy operation.
• Improve processes related to: New orders and admissions Refill and reorder management Pharmacist verification workflows (PV1/PV2) Fulfillment, packing, delivery, and inventory management Emergency kits and remote dispensing solutions Automated dispensing technologies and repackaging workflows
• Identify opportunities to increase efficiency, standardize processes, and improve overall performance.
• Evaluate emerging technologies and automation opportunities that enhance pharmacy operations.

Drive Billing, Pricing & Reporting Excellence

• Advise pharmacy teams on effective billing workflows and operational best practices.
• Support billing processes for: Assisted Living Facilities (ALF) Skilled Nursing Facilities (SNF) Per diem models Composite billing arrangements
• Monitor and troubleshoot billing, claim adjudication, pricing, and reimbursement workflows.
• Provide expertise in pricing standards, formulary management, MAC pricing, U&C setup, and pricing table optimization.
• Develop reports, analytics, and operational insights to support decision-making and performance improvement.

Develop and Train Pharmacy Teams

• Create and deliver engaging training programs for FrameworkLTC users.
• Coach pharmacy leadership and staff on workflow optimization and operational best practices.
• Develop standard operating procedures, documentation, and learning resources.
• Maintain operational resource libraries and collaboration sites to support ongoing knowledge sharing.

Partner Across the Business

• Collaborate with pharmacy leadership, finance, customer service, and operational teams to solve complex issues.
• Support onboarding of newly acquired pharmacies and new business implementations.
• Serve as a trusted advisor to executives, operational leaders, billers, finance teams, and pharmacy staff.
• Help drive continuous improvement initiatives focused on service quality, operational performance, and customer satisfaction.

What We're Looking For

Required Qualifications

• 5+ years of pharmacy operations leadership experience, preferably in Long-Term Care (LTC) pharmacy.
• Experience leading operational initiatives, workflow improvements, or pharmacy system implementations.
• Strong knowledge of pharmacy operations, billing, claims adjudication, reporting, and workflow management.
• Experience working in high-volume pharmacy environments with multiple functional responsibilities.
• Advanced Microsoft Excel and Microsoft Office skills.
• Experience with pharmacy operating systems, including: FrameworkLTC QS1
• Demonstrated ability to independently manage projects, prioritize competing deadlines, and solve complex problems.

Preferred Qualifications

• PharmD or Bachelor's Degree in Pharmacy preferred.
• Active pharmacist license in good standing, where applicable.
• Experience supporting mergers, acquisitions, system conversions, or large-scale operational change initiatives.
• Knowledge of long-term care pharmacy regulations, reimbursement models, and compliance requirements.

What Makes You Successful

You are:

• A strategic thinker who can see both the big picture and critical details.
• A collaborative leader who builds trust and credibility quickly.
• A natural problem-solver who enjoys turning challenges into solutions.
• Comfortable influencing stakeholders across all levels of the organization.
• Process-driven and passionate about continuous improvement.
• Highly organized, analytical, and results-oriented.
• Motivated by helping teams adopt new technologies and ways of working successfully.

Why Join Us?

This is an opportunity to make a significant impact on the future of pharmacy operations. You'll play a key role in modernization efforts, support pharmacy teams through transformative change, and help drive operational excellence across a growing organization. Your expertise will directly influence efficiency, compliance, customer experience, and business success.

If you're passionate about operational excellence, technology-driven transformation, and improving pharmacy outcomes, we encourage you to apply.

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.