SENIOR MANAGER – PROGRAMS The below job description is not meant to encompass every task, skill, or situation that may be encountered in this role. It is meant to give an overview of the necessary functions, skills and experiences needed to successfully perform the job. Each employee is expected to use LADD’s mission and The LADD Way to guide their performance. This job description may be modified as organizational needs dictate and changes will be discussed and documented. Department & Purpose Programs Responsible for fulfilling LADD’s mission to empower adults with developmental disabilities to live, work and connect; engages directly with developmentally disabled adults and their families based on their prescribed individual needs. | | | Reports To | Program Director | Direct Reports | Program Managers | Employee Classification | Exempt |
Stakeholders Internal: - People Served
- Program Director
- Program Managers (direct reports)
- Front Line Staff (indirect reports)
- HR, Finance & Support Teams
- Strategic Ops & Development Teams
External: - HCDDS
- DODD
- Families
- Prospective program families and Persons served
- Regulatory Entities
Summary The Senior Manager is part of the program leadership team and oversees the operation of multiple LADD programs through the Program Managers who report to them. The Senior Manager turns LADD's vision and department strategy into consistent operating standards, goals and results across programs. They are accountable for service quality, compliance, staff development and budget performance across their portfolio, and serve as the primary escalation point between Program Managers and the Program Director. Essential Functions - Strategic Thinking: Translates department strategy into results across programs
- Works with the Program Director to turn the department vision into annual goals and work plans for each program in their portfolio
- Sets performance measures for Program Managers and reviews progress toward program goals regularly; reports results to the Program Director
- Identifies opportunities to grow, standardize or improve services across programs, and leads approved initiatives
- Reviews referrals and intake assessments and recommends to the Program Director whether the organization can provide services
- Effective Process Management & Operations
- Oversees operations across multiple programs and ensures consistent policies, processes and service standards
- Serves as the escalation point for people, process and emergency issues that Program Managers cannot resolve
- Manages programs within approved budgets; monitors spending, billing and utilization across programs, and contributes to annual budget development with the Program Director
- Reviews and approves Program Manager account, petty cash and credit card reconciliations
- Coordinates staffing and resources across programs to cover gaps and peak needs
- Compliance and Quality
- Monitors compliance across programs (e.g., health and safety, billing, documentation); leads internal reviews and prepares programs for external audits and regulatory visits
- Reviews program reports and documentation for accuracy and timeliness before submission
- Reviews incident reports and oversees corrective action plans
- Following the guidance of the Compliance Officer while tracking quality and outcome measures and using the data to drive improvement
- Keeps up to date with changing regulations and ensures Program Managers and staff are informed and trained on changes
- Proactively collaborates with all LADD departments and regulatory agencies
- Keeps up to date on staff compliance.
- Models The LADD Way (TLW) and supervises Program Managers, ensuring their performance is aligned with TLW and the policies and practices set for the department
- Coaches and mentors Program Managers and develops them as leaders
- Leads performance management for Program Managers
- Participates in performance management for front line staff, as needed
- Ensures Program Managers and their teams have what they need to deliver excellent services to persons served
- Proactively collaborates with the HR team on hiring, employee relations and retention
- Responsible for interviewing, hiring and onboarding Program Managers; supports Program Managers in hiring front line staff
- Represents LADD to the public in a positive manner as appropriate
- Stays up to date on industry practices and ensures appropriate ongoing training of program staff
- Keeps up to date on all relevant training and certifications
Additional Responsibilities - Serves as an advocate for the organization’s mission and programs in the community
- Fills in for Program Managers when necessary
- Attends internal and external meetings and events as necessary
- Serves as the escalation contact for rare “off hours” emergencies when necessary
- Builds relationships with families, county boards and community partners
Education/Skills & Experience - Bachelor’s degree in human services, social work, health and human services or a related field and a minimum of 5 years of management experience, including at least 2 years supervising managers or overseeing multiple programs or sites.
- Experience in developmental disabilities services and knowledge of Ohio DODD regulations preferred
- Demonstrated ability to lead managers and hold them accountable for results
- Experience managing budgets and using data to monitor performance
- Excellent interpersonal skills across diverse individuals and groups
- Strong written and verbal communication, including with regulatory agencies and families
- Proficient in Microsoft Office Suite and related software application platforms
- Ability to appropriately delegate tasks
- Flexibility, adaptability and the ability to appropriately problem solve
- Organized and detail oriented
- Sound risk management decision making
- Maintain all required certifications
- Valid driver’s license with fewer than six points, and be insured
- Ability and willingness to advocate for diversity, inclusion, and equity at all levels of the organization
Work Environment & Physical Demands - Work schedule will typically be Monday through Friday and may include weekends and/or evenings
- Job will include being in an office environment as well as remote sites, and will require regular travel between program locations
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