Senior Manager, Site Merchandising – Customer Journey & Site Strategy

Lead site merchandising linking & landing strategy for total site, app, & navigationwith a focus on driving discovery-to-purchase conversion. In partnership with Women's Site Merchandising  team 

Drive weekly funnel reporting, delivering clear insights-to-action analysis that optimizes the end-to-end customer journey 

Own the end-to-end process for Product Photography on Figure (PPOF) in partnership with Studio and Creative teams, ensuring product imagery supports conversion. 

Own GEO/SEO (in partnership with Content), outfitting, and key functionality upgrades (including UAT and cross-functional collaborations) in partnership with the Central org. 

Partner on a data-driven roadmap with Innovation Teamsto optimize customer journeys and purchase pathways in partnership with Site, Product, Marketing, and Content teams. 

Establish and execute a test-and-learn agenda to continuously improve conversion, site flow, and merchandising effectiveness; own the insights-to-action process. 

Champion and help operationalize cross-functional pod structures in partnership with Production to ensure seamless execution across Site, Product, and Marketing. 

Lead, coach, and mentor a team of assistant merchants and coordinators, fostering a culture of innovation, experimentation, and accountability. 

Provide strong people's leadership, including goal setting, performance feedback, and career development support. 

You are a customer-obsessed, data-driven digital merchandising leader who sees the site through the customer’s eyes and knows how to turn insights into action. You connect site experience, merchandising, product, marketing, content, and creative to build intuitive journeys that help customers discover the right products, build confidence, and ultimately convert. 

You are equally comfortable diving into funnel performance and identifying friction as you are setting a broader customer journey strategy and influencing cross-functional roadmaps. You bring a strong test-and-learn mindset, using customer behavior, site performance, and experimentation to continuously improve navigation, landing experiences, recommendations, outfitting, imagery, and purchase pathways. 

Most importantly, you are a collaborative people leader and change agent. You can bring multiple teams together around a shared customer problem, translate complex insights into clear priorities, and develop a high-performing team that operates with curiosity, accountability, and a bias toward action.