Senior Manager Site Reliability Engineering - Cloud Infrastructure

Description

About Our Client

Our client is a Texas-based leader in hardware security modules (HSMs), enterprise key management, and data protection, trusted by global financial institutions, payment processors, and cloud providers for more than four decades. The client's cloud infrastructure delivers secure, highly available services to customers around the world.

Role Overview

The Senior Manager, Site Reliability Engineering Cloud Infrastructure will own the availability, security, and operational excellence of our client's cloud infrastructure worldwide. You will lead a globally distributed SRE team responsible for production infrastructure across multiple regions, cloud providers, and datacenters.

This role sits at the intersection of cloud operations, security, and compliance. Customers depend on services that cannot go down, making reliability essential to customer trust and service availability.

You will report to executive leadership and partner closely with Engineering, Product, Security, Compliance, and Customer Support.

Key Responsibilities

Team Leadership

• Lead, hire, and develop a global SRE team across multiple time zones, ensuring clear ownership and follow-the-sun coverage.

• Own the global on-call program, including rotation design, response time standards, escalation paths, and coverage across all regions.

• Hold the team accountable for incident response, remediation follow-through, and adherence to operational standards.

• Set the SRE roadmap, staffing plan, and operating budget.

Reliability and Service Levels

• Define and own SLIs, SLOs, and error budgets for cloud infrastructure services, using them to balance stability with release velocity.

• Partner with Sales and Legal to ensure customer SLA commitments are consistently met.

• Track SLA compliance and error budget consumption across all services.

Operational Reporting

• Deliver regular executive reports on uptime, SLA performance, incident trends, and on-call metrics, including response times and escalation volume.

• Maintain dashboards that provide real-time visibility into service health.

• Produce customer-facing incident reports and root cause analyses for significant events.

Incident Management

• Own the incident response process, including severity definitions, escalation paths, and customer communications.

• Lead postmortems and ensure remediation items are completed.

• Serve as the senior escalation point during major incidents.

Infrastructure and Operations

• Review monitoring, observability, and alerting standards.

• Maintain and regularly test disaster recovery and business continuity plans against defined RTO and RPO targets.

Security and Compliance

• Operate within the controls required by industry security and compliance frameworks.

• Oversee secure operational procedures, including dual control and chain of custody where required.

• Enforce strict tenant isolation, least-privilege access, and change management.

• Support internal and external audits with accurate operational evidence.

Requirements

Required Qualifications

• 10+ years of experience in SRE, DevOps, or production infrastructure roles, including 5+ years managing engineering teams.

• Experience leading geographically distributed teams across multiple time zones.

• Proven ownership of a production SaaS or cloud platform with contractual SLAs and 24/7 operations.

• Hands-on expertise in at least one major cloud provider (AWS, GCP, or Azure), with working knowledge of the others.

• Strong background in Linux, networking, infrastructure as code (Terraform or similar), and CI/CD.

• Experience operating under compliance frameworks such as PCI DSS, SOC 2, or ISO 27001.

• A track record of building incident management, observability, and disaster recovery programs.

• Excellent written and verbal communication skills for working with executives, customers, and auditors.

• Bachelor's degree in Computer Science, Engineering, or equivalent experience.

Preferred Qualifications

• Experience operating security-sensitive or cryptographic infrastructure.

• Familiarity with security certification standards such as FIPS 140.

• Experience managing hybrid environments combining public cloud with physical datacenter hardware.

• Experience leading datacenter migrations or regional expansions.

• Background in financial services or another highly regulated industry.

Benefits

• Health, dental, vision, life, and short-/long-term disability insurance.

• Paid vacation, holidays, and sick leave.

• Competitive compensation and opportunities for advancement.

• Retirement plan with employer contribution match.

• Welcoming, family-style corporate culture suited to fast-paced, entrepreneurial, and motivated individuals.

• Recognized as one of San Antonio's "Best Places to Work for nine consecutive years.