Senior Manager

Senior Director - Technology

Location: US Office - Southborough

Years of Experience: 15-30 Years

Job Summary: We are seeking a highly experienced Senior Director of Technology to lead our technical support engineering team. The ideal candidate will possess extensive knowledge in technology management and a proven track record of driving innovation and efficiency in technical support operations. This role requires a strategic thinker with strong leadership skills and the ability to manage complex projects while ensuring high levels of customer satisfaction.

Responsibilities:

• Lead and mentor a team of technical support engineers, fostering a culture of excellence and continuous improvement.
• Develop and implement technology strategies that align with business objectives and enhance operational efficiency.
• Oversee the technical support process, ensuring timely resolution of customer issues and maintaining high service quality.
• Collaborate with cross-functional teams to identify and address technology-related challenges and opportunities.
• Monitor industry trends and emerging technologies to inform strategic decision-making.
• Manage budgets and resources effectively to optimize team performance and project outcomes.

Mandatory Skills:

• Strong knowledge in technology management and support processes.
• Proven leadership experience in managing technical teams.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.

Preferred Skills:

• Experience with cloud technologies and IT service management frameworks.
• Familiarity with project management methodologies.
• Ability to drive change and innovation within the organization.

Qualifications:

• Bachelor''s degree in Computer Science, Information Technology, or a related field; Master''s degree preferred.
• 15+ years of experience in technology management, with at least 5 years in a leadership role.
• Proven track record of successful project delivery and team management.