Job Description
Our client, a Credit Card Company, is looking for a Senior Manager – Wrike for their Austin, TX location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Governance:
- Configure and maintain Wrike account settings, including account-level templates, custom fields, custom item types, and user groups. Drive resolution of governance issues.
- Develop and implement best practices for Wrike usage across the organization.
- Lead the Wrike Governance Council: a team of Admins with bi-Monthly calls, creating a supportive center of excellence environment to discuss new features, updates and governance issues.
- License Management:
- Assign new licenses, manage user permissions, license types, and user groups.
- Offboard departing team members by deactivating accounts
- Maintain license group dashboard
- Lead a quarterly license audit with the Wrike Governance Council / Team Admins to identify users who can be downgraded or no longer need a license
- Team Onboarding And User Enablement:
- Support new team admins with designing and optimizing their workspaces, developing dashboards, reports, custom item types, request forms, etc. to fit the teams’ needs
- Provide training and support to new teams and new users
- Analyze team workflows and identify opportunities to improve efficiency within Wrike
- Troubleshoot basic Wrike user issues and answer questions regarding functionality
- Work with team leads and Wrike to bring and share best practices and customer success opportunities
- Enabling New Capabilities / Technology:
- Support new technology integrations and roll-outs, including Teams/Outlook integration user training, Wrike MCP Server implementation
- Stay up-to-date on the latest Wrike features and updates, recommending and implementing those that benefit the team.
- Collaborate with the IT team to resolve any complex technical problems.
Requirements:
- Minimum 3 years of experience managing Wrike or another enterprise platform (Wrike/Asana/Workfront Certification is a plus).
- Wrike power user and/or consulting experience
- Strong understanding of project management methodologies and best practices.
- Excellent organizational skills with a keen eye for detail.
- Proven ability to manage multiple tasks simultaneously and prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams.
- Proficiency in using web-based applications and software.
- Problem-solving skills and the ability to find solutions independently
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Austin, TX |
| Industry | Management Consulting Services |
| Salary | $78.04–$105.58 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Best Practicesunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Credit Cardsunmatched
- Detail Orientedunmatched
- Establish Prioritiesunmatched
- Health Planunmatched
- Identify Issuesunmatched
- Internet Applicationunmatched
- Interpersonal Skillsunmatched
- License Managementunmatched
- MCP - Microsoft Certified Professionalunmatched
- Microsoft Outlookunmatched
- Multitaskingunmatched
- Onboardingunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Product/Service Launchunmatched
- Project/Program Managementunmatched
- Reporting Dashboardsunmatched
- Resolve Customer Issuesunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Training/Teachingunmatched
- User Groupsunmatched
- User Interface/Experience (UI/UX)unmatched
- Workflow Analysisunmatched
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