Senior Marketing Account Manager

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for families, as well as efficiency and profitability for funeral homes and obituary hosting services. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users. Tribute is a unique new model that brings the stability of B2B software PLUS the explosive growth and valuation of eCommerce.  We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

In life's hardest moments, families search for a funeral home to trust. Tribute Technology's marketing services help funeral homes show up digitally when it matters most. 

We are hiring a Marketing Account Manager to serve as the marketing strategist for a dedicated book of clients. You will set the vision for each client’s growth, build the multichannel strategy to get there, and direct our internal team of producers to bring it to life. This role is accountable for strategic oversight, client retention, and performance outcomes across all digital channels, managing the client relationship end-to-end. 

WHAT YOU’LL DO:

• Act as the lead marketing strategist for every client in your book of business, building a clear vision for growth and a multichannel plan to get there
• Define what success looks like for each client, setting goals and KPIs tied to their business outcomes
• Direct our internal team of producers to execute your strategy across social media, Google Ads, SEO, email automation, branding, and websites
• Own a defined client list, with performance measured against retention, client satisfaction, and account growth targets
• Deliver regular performance reporting, connecting results to strategy and recommending where to adjust, invest, or expand
• Independently own client communication, running meetings with a clear agenda, action items, and follow-through
• Balance a multi-client workload while consistently hitting deliverables and deadlines
• Quickly learn the nuances of the death care profession so your strategies reflect how families choose a funeral home 

REQUIREMENTS:

• 4–6 years of hands-on digital marketing experience across social media, Google Ads, SEO, email automation, branding, and web, with a track record of hitting performance targets for multichannel clients
• Proven ability to build trusted, long-term client relationships that drive retention and account growth
• Demonstrated success building trusted, long-term client relationships that drive retention and account growth
• Experience managing both small business and enterprise-level accounts
• Strong internal coordination skills, able to direct a team toward deliverables
• Exceptional written and verbal communication skills, including presenting strategy and results to clients with confidence
• Confidence handling difficult conversations, from pushing back on strategy to addressing performance concerns
• Strong attention to detail across client deliverables
• Relentless follow-up on outstanding tasks and client requests 

The work you do here doesn't just move metrics — it helps families find the right funeral home to turn to, and it helps the businesses that serve them stay strong enough to keep showing up for their communities for generations. If you want a job where the numbers you hit actually mean something to real people on their hardest days, this is it. 

BENEFITS:

• Competitive salary
• Comprehensive benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays, Corporate Equipment).
• Outstanding collaborative work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation Range: $75,000 - $90,000

We are not sponsoring visas for this role at this time.