Senior Marketing Operations Manager

Wolfe is a Pittsburgh-based FinTech company embedding AI into our products, our internal processes, and the way our teams work day to day, and marketing is one of the areas where that shows up most in the daily coordination across channels. As Senior Marketing Operations Manager, you will lead the effort to bring order to a marketing function juggling a high volume of concurrent work across using Monday.com, as well as Ji9ra and helping with Google, Amazon, e-commerce, digital advertising, social media, creative production, and promotional campaigns, building the tracking systems, prioritization frameworks, and reporting cadences. You will work directly with marketing leadership as the operational backbone of the function, documenting decisions and priorities, monitoring performance, and using AI-assisted tools where they help you track the moving initiatives more efficiently. This is an individual contributor role with no direct reports, built for someone who drives results through process, follow-through, and cross-functional influence rather than headcount. This is a 5-day onsite role in Pittsburgh, PA with flexibility as needed.

• Managing, tracking, prioritizing, and helping the team meet dates for the Marketing items on the teams plate
• Track key marketing initiatives and open action items across the full channel mix, maintaining a single system of record so nothing falls through the cracks.
• Document key marketing decisions, action items, and priorities, ensuring ownership is assigned and follow-through occurs until completion.
• Coordinate day-to-day handoffs between marketing's functional areas (content, paid media, marketplace, social, and creative) to close the gaps in ownership and timing that are currently slowing the team down.
• Monitor performance and operational metrics across marketing initiatives, compiling updates and surfacing risks, delays, or performance concerns that require leadership attention.
• Build and run the recurring operating cadence (status reviews, check-ins, reporting) that keeps marketing initiatives moving without needing direct oversight from leadership.
• Identify and implement at least 2 to 3 process or automation improvements that measurably reduce manual tracking, status chasing, or coordination work across the marketing team.

Impact Statement

For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days:

• Improve our tracking dashboard covering active marketing initiatives, with named owners and due dates, and have marketing leadership using it in place of ad hoc status checks.
• Complete a full audit of open marketing tasks across all channels and close out at least 50% of items flagged as overdue or unowned.
• Establish a recurring cross-functional marketing operations cadence and run it independently for at least four consecutive weeks.
• Take over day-to-day coordination of marketing initiatives that currently require direct involvement from senior leadership to stay on track.
• 7+ years of experience in marketing operations, program management, project management, or similar cross-functional roles, including experience operating within a complex digital marketing organization.
• Technical background or very technically proficient to understand our tools and tracking a must.
• Demonstrated ability to bring structure to a fast-moving marketing function, including building tracking systems, prioritization frameworks, and reporting cadences .
• Experience coordinating or managing initiatives across a mix of digital marketing channels, such as paid search and marketplace advertising (for example, Google Ads, Amazon Advertising, or Seller Central), social media, creative production, or promotional campaigns.
• Strong cross-functional coordination skills, with the ability to drive alignment across content, paid media, marketplace, and creative teams without formal authority over those teams.
• Comfortable operating as the single point of coordination for a busy marketing leader, surfacing issues and closing loops without needing to be chased.

Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:

• Restricted Stock Units (RSUs)
• Profit Share
• Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
• Short-Term Disability Insurance (Wolfe pays 100% of premium)
• Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
• PTO (vacation and sick time)
• Corporate Holidays and Floating Holidays
• 401(k)
• Employee recognition program
• Charitable Donation to a charity of your choice yearly
• Employee Referral Bonus
• Tuition Reimbursement
• Internal Training and Information sessions
• Family Picnic, Holiday Party, and other outings
• Internal Culture Club

Wolfe, LLC is a pioneering force in e-commerce since 1996 and the gifting industry, deeply rooted in Pittsburgh, Pennsylvania. Driven by our vision "To move humanity to express love for each other through personalized, faster, beautiful, secure, flexible gift giving," we're on a mission to revolutionize the way gifts are given and received. We achieve this through high-quality, fast service, and the same-day delivery of customized gift cards from our on-demand nations only robotic fulfillment center, alongside offering a safe and flexible card-to-card gifting technology.

At the heart of our success are our Core Values: Teamwork, Drive, Integrity, Caring, and Excellence. These principles guide us as we innovate and expand our portfolio with platforms and brands like PerfectGift, Gift Card Granny, GiftYa, Reaf Marketing, and Give InKind, setting new standards in the gifting experience.

Some of the Company and Executive Team Recognitions:

2023 Inc. 5000 list of fastest-growing private companies (ranked no. 382)

2022 - 1st place - Fastest 50 Growing Companies in Pittsburgh, Pittsburgh Business Times

2020 The Best Places to Work, Pittsburgh Business Times

2019 - Winner Carnegie Science Award, Entrepreneur Category

2017 - Winner of Outstanding Entrepreneur, Pittsburgh Venture Capital Association

2015 - Winner of Business Times Diamond Award, Business Ethics Award, Create Award

2015 CEO of the Year, Pittsburgh Technology Council

And more…