The Senior National Admissions Advisor, consults with prospective students with respect to their decision to attend college/university. The Senior National Admissions Advisor delivers a high level of service to students throughout their first session. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, the Senior National Admissions Advisor must meet the school''s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures.
Principal Duties & Responsibilities
- Responsible for developing and meeting action plans in order to obtain qualitative and quantitative goals and objectives.
- Evaluate monthly activity against standards.
- Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
- Partner with prospective students via telephone interviews and/or e-mail correspondence to determine educational needs, concerns and interests.
- Increased focus on student service by way of additional time on queue to assist with requested information.
- Develop a rapport with prospective students and maintain contact with them frequently.
- Partners with departments outside of Admissions, including Financial Aid and Academics, to ensure the delivery of a high level of service to every student.
- Provide support to enrolled students to make sure they have submitted all documents needed to begin coursework.
- Support students through the orientation process to ensure adaptation of the virtual/in person campus.
- Encourage and guide students to utilize the virtual classroom preparatory course.
- Ensure adequate use by students in the institution''s Ready course.
- Work with lead faculty to support students in submitting assignments during their first session.
- Consistently operates within, and is measured with respect to, the school''s expected behaviors: Execution, Communication/Feedback and Professionalism.
- Ensure compliance with applicable University policies and procedures.
Other Duties as Assigned or Requested
- Willingness to work nights, weekends, and holidays.
- Ability to work in a fast-paced environment
- Ability to remain flexible and easily adapt to changes in work environment or schedule.
- Advisors provide a positive, professional impression for students and staff on the phone and via email.
- Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds.
- Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
Knowledge, Skills and Abilities, Competencies
- Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred
- Possesses excellent verbal communication skills, particularly telephonic -- and strong written communication skills
- Persistence combined with a positive attitude and approach to work and others -- self-motivating work style
- Positive and collaborative interpersonal skills; willing to assist others
- Adaptability to quickly learn to effectively utilize all applicable school systems, databases and tools.
Education and Experience: Minimum
- High School Diplomaor its equivalent required
- 2-5 Years of experience in sales and/or customer service
Education and Experience: Preferred
- College degree
- Post-secondary Higher Education admissions experience