Job Description
Senior Network Engineer
Setting/Hours: 100% Remote | Full-time
Join trak group in partnering with a growing client in Hamilton, Ohio thats expanding its Shared Services team.
Position Summary
We are seeking a Senior Network Engineer to design, implement, maintain, and troubleshoot enterprise network environments within a 24x7x365 managed services operation. This role owns the reliability, performance, security, and connectivity of client LAN, WLAN, and WAN environments while serving as a senior technical escalation point for complex networking issues. The ideal candidate has broad networking expertise, strong customer-facing skills, and experience supporting multi-vendor enterprise environments.
Key Responsibilities Network Engineering & Operations
Design, configure, deploy, document, and support secure enterprise LAN, WLAN, and WAN solutions.
Troubleshoot complex network connectivity, performance, and availability issues.
Support routers, switches, wireless networks, firewalls, VPNs, and other network infrastructure.
Manage environments utilizing technologies from Cisco, Fortinet, Palo Alto, Arista, Brocade, Ubiquiti, and other manufacturers.
Support MPLS, VPN, SD-WAN, wireless, firewall, and network security technologies.
Conduct regular environment reviews and client health checks to identify performance, capacity, and resiliency improvements.
Monitor network growth and recommend infrastructure enhancements.
Respond to and resolve customer incidents and service requests within established SLAs.
Follow ITIL-based incident, problem, change, configuration, performance, and capacity management processes.
Participate in major incident response and complex troubleshooting efforts.
Perform vulnerability remediation and support security incident response activities.
Maintain accurate network documentation, asset inventories, and CMDB information.
Participate in a rotating 24x7 after-hours on-call schedule.
Serve as a senior escalation point for Tier I and Tier II technical teams.
Provide technical leadership, mentoring, and training to junior engineers and support staff.
Develop repeatable technical procedures and identify opportunities to automate recurring tasks.
Collaborate across technical teams to resolve complex customer issues.
Document solutions, configurations, troubleshooting procedures, and operational standards.
Work directly with customers to troubleshoot technical issues and communicate resolution plans.
Maintain a strong understanding of client environments, service offerings, and SLAs.
Provide professional technical guidance and recommendations to customers.
Deliver a high level of responsiveness and customer service throughout the support process.
Minimum of 5 years of Network Engineering or Network Administration experience within enterprise or managed services environments.
Strong knowledge of network architecture, design, implementation, administration, and support.
Strong understanding of TCP/IP, ARP, DNS, HTTP/HTTPS, and related networking protocols.
Experience with MPLS and VPN technologies, including remote-access and site-to-site VPNs.
Experience supporting multi-vendor network environments, including platforms such as Cisco, Fortinet, Palo Alto, Arista, Brocade, and Ubiquiti.
Knowledge of wireless networking technologies.
Experience with traditional and next-generation firewalls, including IDS, IPS, DPI, access controls, and network security.
Experience with ticketing and IT service management systems.
Strong troubleshooting and problem-solving abilities.
Excellent customer service, communication, organizational, and interpersonal skills.
Ability to independently prioritize and resolve multiple technical issues.
Availability to participate in rotating 24x7 on-call support.
Ability to travel locally and overnight as needed, typically less than 10%.
Experience with VMware NSX.
Experience with SD-WAN technologies.
Knowledge of VoIP technologies.
Experience with SIEM platforms and security operations.
ITIL v3 Foundation certification.
Major Incident Management experience.
Server+, Network+, and/or A+ certifications.
Experience with automation or configuration management technologies such as Python, Ansible, Puppet, Chef, or SaltStack.
Associate or bachelor's degree, technical school training, or relevant military technical experience.
Senior-level network professional capable of troubleshooting complex enterprise environments with minimal supervision.
Strong technical mentor who enjoys helping junior engineers develop their skills.
Customer-focused engineer who can translate complex technical issues into clear, professional communication.
Security-conscious professional with experience supporting highly available, multi-client network environments.
Proactive problem solver who looks beyond immediate incidents to identify root causes, automate recurring tasks, and improve overall network reliability.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Numbers & Facts
| Location | Hamilton, OH (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
- ARP (Address Resolution Protocol)unmatched
- Administrative Skillsunmatched
- Ansibleunmatched
- Architectural Designunmatched
- Automationunmatched
- Capacity and Performance Managementunmatched
- Change Managementunmatched
- Chef (Configuration Management)unmatched
- Cisco Network Systemsunmatched
- Communication Skillsunmatched
- Computer Securityunmatched
- Configuration Managementunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- DNS (Domain Name System)unmatched
- Environmental Managementunmatched
- Establish Prioritiesunmatched
- Firewallsunmatched
- HTTP (HyperText Transport Protocol)unmatched
- HTTPS (HyperText Transport Protocol Secure)unmatched
- High Availabilityunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Incident Responseunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Local Area Network (LAN)unmatched
- MPLS (Multi-Protocol Label Switching)unmatched
- Mentoringunmatched
- Militaryunmatched
- Network Administration/Managementunmatched
- Network Architecture/Engineeringunmatched
- Network Connectivityunmatched
- Network Designunmatched
- Network Monitoringunmatched
- Network Performance/Analysisunmatched
- Network Protocolsunmatched
- Network Routersunmatched
- Network Securityunmatched
- Network Switchingunmatched
- On Callunmatched
- Operations Managementunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Puppet (Configuration Management)unmatched
- Python Programming/Scripting Languageunmatched
- Reliability Engineeringunmatched
- Resolve Customer Issuesunmatched
- Root Cause Analysisunmatched
- Security Information and Event Management (SIEM)unmatched
- Service Level Agreement (SLA)unmatched
- Support Documentationunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Leadershipunmatched
- Testingunmatched
- VPN (Virtual Private Network)unmatched
- VoIP (Voice over IP)unmatched
- Wide Area Network (WAN)unmatched
- Willing to Travelunmatched
- Wireless Communicationsunmatched
- Wireless LANunmatched
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