Senior Network Engineer

Berkshire Hathaway Automotive is seeking an experienced, proactive Senior Network Engineer to join the IT team.

Under the general direction of the IT technical management, the Sr. Network Engineer is responsible for providing day-to-day administrative and top-level engineering support for the organization's network infrastructure, hosting approximately 90 US based locations. The Sr. Network Engineer is responsible for supporting the daily operation of LAN/WAN/WLAN/SD-WAN and VPN communications, including data/voice traffic, data security, and problem resolution. This position is a senior member of the IT Team and will work closely with other team members to collectively design, monitor, enhance and support the overall network infrastructure of the organization.

Please Note: This position is a full time, in-office position at our Headquarters in Irving, Texas.

BENEFITS:

• Paid training and development
• Career growth opportunities
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Paid Vacation and Holidays
• 401(k) with company match

RESPONSIBILITIES:

• Manage Local Area Networks, Wide Area Networks, VPN, Firewalls, Wireless, Switches, Routers, Configuration Backups and other network-related systems
• Ensure routers, switches, and firewalls are operating as expected and are maintained.
• Mentor or provide guidance to other IT team members in executing tasks related to network components.
• Maintain excellent documentation, working diagrams and inventory lists
• Develop, design, optimize, and document network topology and architecture to support systems reliability, security, scalability, management, data integrity and performance, including providing critical support in areas of network engineering configuration and deployment assistance
• Provide elevated networking support of routing equipment, VOIP systems and traditional telecommunications systems
• Manage and update network configuration settings for internal and external systems, including DNS, DHCP, VPN, and VLANs.
• Modify both core and edge firewalls, routers and switch configurations as needed
• Provide escalation support for technical production (infrastructure) issues and follow through to satisfactory resolution
• Coordinate install, repair or maintenance of network and telecom hardware equipment
• Work with IT Service Delivery Manager to maintain hardware and software inventory to ensure compliance and asset management
• Document and log changes to network equipment, computer systems, and other equipment
• Accurately document all new system implementations and modifications to existing systems (moves, adds, changes)
• Research and provide expertise on integration of third-party software and tools
• Assist in Disaster Recovery planning, development and implementation
• Ensure compliance with IT Security and Governance processes, such as Change control and PCI
• Work with IT Management to identify and implement technical and service improvements.
• Ensures technology documents/certificates such as product registrations, licensing, activations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed
• Ensures networks, and associated software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications
• Ensures the availability, continuity and security of data and information pertaining to the organization
• Maintains knowledge on current technology and evaluates new technologies to gain business efficiencies
• Develops and maintains an excellent working relationship throughout the organization, ensuring the department is well perceived and presented professionally.
• Respects confidentiality in discussing staff and organizational matters; also maintains confidentiality of organization, project, fiscal and personnel related information
• Reports to work regularly and on time, late hours and weekend schedules will be necessary at times
• Timely completion of all compliance training and testing
• All other duties as assigned.

QUALIFICATIONS:

• Requires a minimum of 5 years of hands-on experience in a similar role.
• Solid understanding of network protocols and ports (TCP/IP, SSH, FTP, ICA, HTTPS, etc.)
• Excellent written and oral communication skills
• Knowledge of applicable security and privacy practices and laws
• Cisco, Meraki, Palo Alto, Cisco Call Manager or Call Manager Express experience required
• SD-WAN experience required, preferably Meraki based
• All potential employees must pass pre-employment testing including a background check and drug scree

CUSTOMER FOCUS:

• Adhere to the company's Code of Conduct, to conduct business with honesty, integrity, and in an appropriate manner for services provided, while ensuring that its business arrangements comply with relevant state and federal statutes and regulations.
• Strive to always improve customer service experience, create engaged customers and facilitate sharing of knowledge.
• Take personal ownership of customer issues, and follow problems through to resolution, ensuring complete and thorough solutions for both internal external customers.
• At all times, demonstrate commitment to providing exceptional cost-effective solutions.
• Demonstrate excellent customer service at all times through professional personal interactions, verbal exchanges, or in writing.
• Project a professional appearance and attitude at all times, to ensure a positive reflection on the IT team.
• Exemplify a "can do" attitude and commitment to excellence.

PERFORMANCE EXPECTATIONS:

• Adhere to the company's Code of Conduct, to conduct business with honesty, integrity, and in an appropriate manner for services provided, while ensuring that its business arrangements comply with relevant state and federal statutes and regulations.
• Create an environment of trust and healthy working relationships.
• Ability to adapt to changing environments and lead by example.
• Perform work during specified maintenance windows as needed

WHO WE ARE:

Berkshire Hathaway Automotive is one of the largest groups of affiliated dealerships in America, with over 100 franchises in 10 states. The Berkshire Hathaway Automotive affiliated dealerships set the industry standard for operational excellence, financial performance and an unmatched customer experience within franchised automobile dealerships. Using extensive experience, innovative strategies and technological expertise, Berkshire Hathaway Automotive works to assure its affiliated dealerships obtain and maintain position as leaders and trendsetters in the automotive field. The company focuses on building resilient and adaptive business models that cultivate engaged, strong and proactive leadership.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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