Job Description
Job Summary:
In addition to the responsibilities below, this position is also responsible for proactively establishing best practice models; performing strategic planning and designing long-term patient care delivery systems and practice standards in several locations; leading the investigation of patient/family/member concerns regarding patient care and services; forming strategic partnerships with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; forecasting resource needs in clinical areas to ensure appropriate assignment and utilization; evaluating the use and maintenance of equipment, supplies and medications; assuming accountability for patient and employee safety; maintaining clinical expertise, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.
Essential Responsibilities:
- Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
- Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
- Directs hospital administrative functions to support patient care by: anticipating business issues and barriers and providing recommendations while overseeing the development of strategies with stakeholders to identify factors contributing to business value; aligning workflow and performance targets across departments and across KP, and assuming accountability for department performance targets; optimizing and prioritizing operational initiatives and strategies related to departmental or program goals, objectives, and/or outcomes; partnering with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of cross-functional programs including workplace and patient safety, human resources (e.g., recruitment, selection, promoting active recruitment, performance evaluation and management), labor relations, training and development, and risk management issues; forecasting and establishing long-term survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards, and defining standards for audit documentation, information, and reports; and ensuring short and long-range financial goals are met by establishing and controlling the department budget, and ensuring overall financial performance meets expectations.
- Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: leveraging enterprise interdependencies across multiple programs and/or program work streams to align key care delivery initiatives across KP; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment; building relationships with key leaders internal and external to KP to develop and implement patient management solutions; forecasting and aligning resources in hospital areas to ensure appropriate assignment and utilization; overseeing multidisciplinary hospital leaders and service lines; planning the long-term strategic goals of emergency preparedness programs; ensuring the enterprises emergency preparedness and recovery plans are up to standards, ensuring managers and staff are trained and understand expectations for during and after an emergency; providing strategic direction to project teams leading initiatives and overseeing implementation, equitable distribution of resources, and delivery on objectives; assuming accountability for teams responsible for the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards; and defining and maintaining oversight and communication at the enterprise level.
- Oversees improvements to operations and technology processes by: forecasting and determining the direction of future strategic projects, providing oversight for multiple internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; using broad trends from analysis across operations processes to identify new practices to optimize the performance of operations system processes and address quality and safety issues; overseeing the development and implementation of strategic plans with the goal of achieving integrated services across the continuum of care in alignment with long-term enterprise-wide goals; and consulting with executive management for the effective integration of performance metrics to monitor the success of strategic improvement projects across the organization.
- Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by: overseeing the development and implementation of strategies to ensure the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; holding departments accountable cross-functionally for maintaining compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and creating a long-term vision for systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.
Minimum Qualifications:
- Minimum eight (8) years of experience in patient care delivery.
- Bachelors degree in Nursing (BSN) AND minimum nine (9) years of experience in business operations, clinical health care, or a directly related field.
- Minimum four (4) years of experience managing operational or project budgets.
- Minimum four (4) years of experience in a leadership role with direct reports.
- Basic Life Support required at hire
- This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
- Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire
- Compact License: Registered Nurse within 6 months of hire
- Registered Nurse License (District of Columbia) within 6 months of hire
Numbers & Facts
| Location | Washington, DC |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1945 |
| Website | http://www.kp.org/careers |
About Company
At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research.
Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach.
Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.
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