Senior Performance Coach

Senior Performance Coach

Salary

$85,148.69 - $125,353.72 Annually

Location

Boston City Hall - 1 City Hall Sq

Job Type

Full-Time

Job Number

2026-00135

Department

Department of Innovation and Technology

Opening Date

10/08/2026

Closing Date

12/31/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Overview

This is a provisional appointment

The Department of Innovation and Technology is looking for a Senior Performance Coach to join our growing Analytics Team.

As part of a highly collaborative group using data to improve all aspects of city government, the Senior Performance Coach will serve as a consultant for departments in evaluating, planning, and implementing improvements in processes, practices, and organizational effectiveness. Successful candidates will have experience in leading and facilitating process improvement projects with a record of successful implementation. The Senior Performance Coach will also assist in developing process improvement policies and structures and seek out opportunities for learning that will complement the team's existing capabilities, provide expert guidance to city staff, and assist in training, mentoring, and hands-on assistance as needed.

The Analytics team is a diverse group of analysts, data scientists, project managers, developers, and engineers with a range of skills and backgrounds, working together to use data to improve life for those who live and work in Boston. The Senior Performance Coach will fulfill the responsibilities listed below and bring a collaborative spirit that will strengthen and expand the team's overall range of abilities.

Responsibilities

• Serve as the Analytics Team's resident expert on process improvement.
• Coach and train city employees in process improvement methodologies, such as lean.
• Lead consultations with departments on the use of process re-engineering techniques to improve business process performance.
• Direct departments in planning and executing process improvement projects as needed, including developing project scopes and schedules based on business and customer needs.
• Lead consultations with departments on metrics to evaluate the effectiveness of process improvements.
• Communicate regularly with Analytics Team leadership about the impact and effectiveness of process improvement projects.
• Develop performance management and process improvement policies and templates and empower departments to leverage those resources.
• Manage and maintain documentation on business processes and improvements.
• Perform related work as required.

Minimum Entrance Qualifications

• At least four (4) years of full-time, or equivalent part-time, experience leading or facilitating process improvement projects with a record of successful implementation in a business, government, or nonprofit setting.
• A bachelors degree in economics, computer science, social science, engineering, mathematics, public policy, business, or a related field is preferred and may be substituted for up to two (2) years of the required experience (masters degree highly preferred).
• Experience using process improvement or project management methodologies.
• Strong analytical, problem-solving, and communication skills (both oral and written), including mapping of business needs to appropriate solutions.
• Experience planning and executing collaborative projects from start to finish under time and resource constraints.
• Strong interpersonal skills and the ability to successfully work independently and as part of a team, as well as cross-functionally with other teams or departments.
• Demonstrated success in learning new skills as needed to succeed in a fast-paced environment, and a commitment to learning through continual improvement and research relevant to this role.
• Talent for explaining complex subject matter to both technical and non-technical audiences.
• Familiarity with data visualization and reporting to monitor progress or impact.
• Experience in the public sector (especially in local government) is highly desirable.
• Performs other related duties as required.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SENA/MM1-8

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

01

IMPORTANT: Please read these instructions before proceeding. Thank you so much for your application to join the City of Boston's Analytics Team! We appreciate your interest in public service and the work of our team. About this role: The Senior Performance Coach helps City departments improve how their work gets done. In this role, you will spend time with operational teams, often on-site at City facilities outside of City Hall, learning their processes firsthand and identifying the root causes of the challenges they face. You will build trusting relationships with department staff and leadership, apply process improvement methods, and help teams track and manage their performance. You will work closely with the analysts, engineers and developers on our team to carry projects from discovery through implementation. About this application: It is meant to assess your eligibility, interests and abilities as they relate to this position. We will use your responses and those from other applicants to determine which candidates advance to the next round of the hiring process. It includes brief questions about your eligibility and short-answer questions about your skills and experience. For the short-answer questions, we are looking for examples from your own professional experience. Tell us what the situation was, what you personally did, and what happened as a result. Enter email below

02

Eligibility - Start Date

03

Why are you interested in the position?

04

Describe a process you were responsible for improving. What deficiencies did you identify, how did you identify them, what changes did you implement, and how did you evaluate whether those changes were effective? (Max: Roughly 250 words)

05

Describe a situation in which the problem you were initially asked to address proved not to be the underlying issue. How did you determine the true root cause, and what actions did you take in response? (Max: Roughly 200 words)

06

Describe a time you helped a team establish a method for measuring or tracking its performance. What measures did you select, what was your rationale, and how did the team ultimately use them? (Max: Roughly 150 words)

07

Describe a project you carried from initial discovery through implementation in collaboration with technical colleagues such as analysts, engineers or developers. What was your role, and what was the most significant challenge in bringing the project to completion? (Max: Roughly 100 words)

08

Technical proficiency is not a requirement for this role; we are interested in understanding your comfort level and how you approach working with data. Please indicate which of the following technologies you are proficient in?

• R
• Python
• SQL
• Power BI
• ArcGIS Pro
• Agentic Coding (e.g., Claude Code)

Required Question

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov