Senior Personal Injury Case Manager

Pathway Law Firm is seeking an experienced Senior Personal Injury Case Manager with extensive knowledge of personal injury claims, strong leadership abilities, and the ability to independently manage complex, high-volume caseloads from intake through pre-litigation settlement. The ideal candidate must demonstrate exceptional organizational skills, attention to detail, proactive case management, and the ability to mentor junior team members.

Candidates must have a minimum of five years of direct plaintiff-side personal injury case management experience, including independently managing complex pre-litigation cases, preparing settlement demands, coordinating medical treatment, reviewing insurance coverage, and overseeing case progression. Prior leadership experience and the ability to mentor Case Managers and Case Management Assistants are strongly preferred.

Minimum Qualifications & Requirements

• Experience: Minimum 5–7 years of personal injury case management experience, preferably at a plaintiff-side personal injury law firm.
• Complex Case Management: Proven experience managing high-value, complex personal injury claims, including catastrophic injuries, disputed liability, and policy-limit demands.
• Caseload Management: Ability to independently manage a high-volume caseload while maintaining consistent client communication, meeting deadlines, and moving cases toward timely resolution.
• Demand Preparation: Extensive experience preparing comprehensive settlement demand packages, reviewing medical records, verifying billing accuracy, evaluating damages, and identifying appropriate supporting documentation.
• Insurance Negotiations: Strong understanding of insurance coverage, bodily injury policies, UM/UIM claims, liability investigations, and settlement negotiations under attorney supervision.
• Medical Treatment Coordination: Experience monitoring client treatment, identifying treatment gaps, coordinating with medical providers, and ensuring timely collection of medical records and bills.
• Liens & Subrogation: Working knowledge of medical liens, health insurance reimbursement claims, Medicare, Medi-Cal, and settlement disbursement procedures.
• Statute of Limitations: Thorough understanding of California personal injury statutes of limitations, government claim deadlines, and critical case milestones.
• Case Management Software: Proficiency with Filevine or similar case management platforms, including dashboards, task management, reporting, and documentation.
• Leadership & Mentorship: Ability to train, mentor, and provide guidance to Case Managers and Case Management Assistants while promoting accountability and maintaining high performance standards.
• Client Communication: Excellent verbal and written communication skills, with the ability to handle difficult client situations professionally and compassionately.
• Analytical Skills: Strong ability to evaluate liability, injuries, medical treatment, insurance coverage, and overall case value to identify opportunities for timely resolution and attorney review.
• Bilingual: English/Spanish required.

Key Performance Expectations

• Maintain consistent and documented client communication.
• Proactively identify and address treatment gaps, outstanding records, and case delays.
• Prepare complete, accurate, and timely settlement demands.
• Ensure all case files are updated, organized, and properly documented.
• Monitor statutes of limitations and other critical deadlines.
• Provide leadership and direction to assigned Case Management Assistants.
• Identify cases appropriate for early settlement, policy-limit demands, or litigation referral.
• Maintain strong productivity, efficiency, and accountability standards.
• Collaborate effectively with attorneys, medical providers, insurance adjusters, and internal departments.

Preferred Qualifications

• Experience managing cases involving catastrophic injuries, wrongful death, commercial vehicle accidents, and premises liability.
• Experience handling out-of-state personal injury claims.
• Demonstrated success in negotiating substantial settlements under attorney supervision.
• Experience training or supervising junior Case Managers.
• Strong understanding of personal injury case valuation and settlement strategies.