Senior Police Services Agent

Senior Police Services Agent

Salary

$21.15 Hourly

Location

515 SOUTH FRIO, SAN ANTONIO, 78207, TX

Job Type

4A Full-Time

Job Number

2027-00145

Department

Police

Opening Date

10/19/2026

Closing Date

11/2/2026 11:59 PM Central

Grant Funded

No

FLSA Status

Non-Exempt

• Description
• Benefits
• Questions

Job Summary

Under general supervision, is responsible for performing police support services to include entering police reports, updating the NCIC/TCIC files for recovered or stolen property, performing building and grounds security and providing customer service. Working conditions are primarily in an office environment. May exercise supervision over assigned staff.

Primary Work Location

Prue Substation- 5020 Prue Road, San Antonio, TX (78240)

Central Substation- 515 S Frio Street, San Antonio, TX (78207)

Work Schedule;

Prue Substation -11:00 p.m. - 7:00 a.m., Central Substation - 3:00 p.m. - 11:00 p.m. Thursday - Monday. The schedule varies by substation and will differ during training. Police Department Headquarters and substations operate 24 hours a day, 7 days a week, including holidays. This position requires shift work, which may include mid-day and overnight hours with varying crew rest days.

Essential Job Functions

• Enters reports to update uniform crime reporting system and State and Federal records system.
• Updates National Criminal Investigation Center and Texas Criminal Investigation Center (NCIC/TCIC) files for recovered or stolen property.
• Performs building and grounds security including testing of all station alarm systems.
• Provides customer service (i.e. provide basic information and necessary police forms to citizens).
• Assists in the research of information on Police reports when requested by field officers.
• Takes photographs of victims of domestic violence; sorts and downloads photographs on computer.
• Sorts and distributes mail and incoming Police reports, faxes and subpoenas.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of data processing or other computer related experience. Additional experience in the law enforcement field or as a Police Services Agent is highly desirable.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Valid Texas Crime Information Center and National Crime Information Center (TCIC/NCIC) Certification required within one (1) year of employment.

Preferred Qualifications

• Computer Skills.
• Customer Service experience.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of services provided by the Police Department.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to learn the Penal Code and Code of Criminal Procedures.
• Ability to learn Police Department rules, regulations, policies, and procedures.
• Ability to learn substation operations including security and alarm procedures.
• Ability to communicate clearly and effectively.
• Ability to learn pertinent Federal, State, and local laws and ordinances.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to handle all the physical requirements of the job.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a veteran or active member of the armed forces?

• Yes
• No

03

Are you a San Antonio Ready to Work Program (SAR2W) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associates Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelors Degree from an accredited college or university
• Masters Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

05

How many years of data processing or other computer related experience do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

06

How many years of experience do you have working in the law enforcement field or as a Police Services Agent?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

07

Select any of the Microsoft Office applications that you have extensive experience with:

• Access
• Excel
• Outlook
• PowerPoint
• Publisher
• Visio
• Word
• None of the above

08

Describe a time when you went above and beyond your regular duties to assist a customer. If you do not have experience, please answer "N/A".

09

Describe a time when you had to learn a new computer program or system to be successful in your role. If you do not have experience, please answer "N/A".

10

Describe a time when you assisted an emotional customer who was unable to clearly explain their issue. How did you handle the situation? If you do not have experience, please answer "N/A."

11

I understand this position requires rotation hours and sub stations. At the department s discretion working days/hours and location maybe subject to change.

• Agree
• Disagree

12

I understand a Valid Texas Crime Information Center and National Crime Information Center (TCIC/NCIC) Certification is required within one (1) year of employment.

• Agree
• Disagree

13

I acknowledge for this position I must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: 1) Felony Convictions, 2) Felony Deferred Adjudication, 3) Class A & B Misdemeanor Deferred Adjudication, 4) Class B Misdemeanor Convictions, 5) Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and 5) Family Violence Convictions.

• I acknowledge.

14

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at AskHR@sanantonio.gov or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question

Employer City of San Antonio

Address Human Resources Department

San Antonio, Texas, 78205

Phone 210-207-8705

Website http://www.sanantonio.gov/HR/CareerCenter.aspx