General Information
Locations
Business Function
Customer experience
Date posted
Monday, March 2, 2026
Ref #
646
Description and Requirements
Job Description
Who Youll Work With
At Slalom we solve our clients challenges by creating experience strategies, products, and operating model solutions for clients who are ready to accelerate growth and strategic transformation. We're passionate about innovative customer experiences, compelled by their potential as we help create the digital products, experiences, and experience-driven organizations that enable true change. Were thrilled by the opportunity to build the future we want to see, with anyone willing to join us.
Slalom Customer Experience team is a group of diverse individuals who happen to be world-class multidisciplinary designers and strategists. Together, we operate with a shared passion for designing and building experience solutions with great clients.
What Youll Do
As product design Senior Principal, you will balance your time between selling customer experience work at some of our largest clients, being an effective people manager, and leading some of our most challenging engagements.
You possess the level of product design expertise needed to solve complex problems and excel in leading larger and more challenging engagements, including multiple workstreams and delivery teams. As a leader for not only the discipline of product design, but the Customer Experience capability, you will be expected to:
Work alongside account teams and other capabilities to sell transformational customer experience solutions at our clients by telling compelling stories and demonstrating the value of our work
Establish lasting, trusted, relationships with clients
Advocate for direct reports throughout their project alignment and professional development while helping them grow their career.
Co-lead customer experience projects and workstreams, alongside other capability leaders.
Empower our team to deliver high-quality solutions by enabling best in class skills and leveraging new technologies
Provide design expertise in new project pursuits alongside a skilled pursuit team.
Advance our craft by developing and sharing materials and thought leadership with other builders.
What Youll Bring
Senior Principals in Customer Experience bring not only an expert level of design thinking and leadership, but also a keen sense for the needs of team members and project stakeholders. You actively put the needs of others ahead of your own as you build on your capacity as a servant people leader. You have a proven track record of defining, designing, and delivering complex, large-scale modern strategies, products, and organizations with multiple teams.
In addition, youll leverage your experience in project proposals, contract creation, and business operations. Youll bring your passion for designing product and experience solutions with state-of-the-art techniques and technologies to tackle challenging situations and solve complex problems. Showing your ability to mentor others and engage with clients across all levels will be your path to success in leading teams at Slalom and driving maximum value for our customers.
About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. This position is eligible to be hired as a Principal (L4) or Senior Principal (L5). The base salary pay range for a Senior Principal is $162,000-243,000 In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individuals skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
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