Senior/Principal Support Engineer

As a Principal Support Engineer, you will serve as the primary technical interface for enterprise customers, partners, and internal Oracle teams, providing expert technical support for Oracle Integration Cloud (OIC) and related Oracle Cloud Infrastructure (OCI) technologies. You will troubleshoot and resolve complex technical issues, provide guidance on product configuration and best practices, and help customers maximize the value of Oracle's cloud solutions.

In this role, you will support both Japanese-speaking and English-speaking customers, requiring professional fluency in Japanese and English. You will collaborate closely with Oracle Product Development, Cloud Operations, and global engineering teams to investigate product issues, identify root causes, validate fixes, and improve product quality and customer experience.

As a senior member of the Global Product Support organization, you will demonstrate deep technical expertise across Oracle Integration Cloud, Oracle Cloud Infrastructure, Java, and enterprise integration technologies. You will work independently on complex customer issues, contribute to knowledge management initiatives, mentor other engineers, and lead technical projects or critical customer escalations as needed.

This position requires strong analytical and troubleshooting skills, sound technical judgment, and the ability to manage multiple high-priority customer issues with minimal supervision while consistently delivering exceptional customer support.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.