Senior Process Analyst – Billing & Collections

Job Title: Senior Process Analyst – Billing & Collections
Location: Parma, Ohio - Hybrid
Salary: $100,000 – $115,000
Benefits: 401(k) Match, 4 Weeks PTO, Profit Sharing, Comprehensive Health Benefits


Why This Opportunity Stands Out (Senior Process Analyst):
• Hybrid schedule offering work-from-home flexibility
• Opportunity to design and improve processes rather than simply maintain them
• Cross-functional exposure to Finance, Legal Operations, Pricing, IT, and firm leadership
• Highly visible position with direct collaboration alongside Billing & Collections leadership


Key Responsibilities (Senior Process Analyst):
• Lead process improvement efforts across the full billing and collections lifecycle, including time entry, pre-bills, invoicing, appeals, collections, and cash application.
• Analyze existing workflows to identify inefficiencies, control weaknesses, rework, and opportunities for automation and standardization.
• Develop, document, and maintain comprehensive Standard Operating Procedures (SOPs) for billing and collections functions.
• Create detailed process maps, job aids, training materials, and operational reference guides.


Qualifications (Senior Process Analyst):
• Bachelor’s degree in Business, Finance, Accounting, Operations, or a related field; equivalent professional experience will also be considered.
• 5-8+ years of experience in process improvement, operational analysis, billing operations, or a related function within a law firm or similar professional services environment.




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