Own the design, ongoing maintenance, and document control of Standard Operating Procedures (SOPs) and related process documentation across the organization. Partner with stakeholders to capture accurate current-state processes, create clear and usable SOPs, and keep documentation current as operations, systems, and organizational structure evolve. Support operational excellence, training, compliance, and continuous improvement through well-controlled, high-quality process documentation.
Key Responsibilities
Design, write, and maintain Standard Operating Procedures (SOPs), work instructions, job aids, process maps, and related documentation.
Conduct ongoing updates and revisions to existing SOPs to reflect process changes, system updates, organizational restructuring, or continuous improvement efforts.
Apply strong document control practices including version control, review cycles, approval workflows, and archival of outdated materials.
Interview subject matter experts (SMEs) and facilitate discovery sessions to accurately capture current-state processes and business requirements.
Create clear current-state ("As-Is") and future-state ("To-Be") process documentation and workflow diagrams.
Maintain centralized repositories of process documentation (SharePoint or similar platforms) with consistent organization, naming, and accessibility.
Identify process gaps, redundancies, and improvement opportunities during documentation work and escalate or support related continuous improvement efforts.
Collaborate with functional stakeholders and field/operations SMEs to ensure documentation is accurate, practical, and usable.
Support quality, compliance, audit, and regulatory documentation requirements through controlled and current SOPs.
Assist in the development of training materials that are directly aligned with controlled process documentation.
Track documentation status, completion, and maintenance metrics to support visibility and accountability.
Ensure all documentation follows organizational standards for structure, formatting, language, and governance.