Senior Product Manager - Customer Solution Architecture

Overview

Microsoft is seeking a Senior Product Manager to serve as a Customer Solution Architect within the Microsoft 365 Copilot extensibility organization. This role combines product management discipline with hands-on solution architecture to help strategic customers and partners design, validate, and adopt secure, scalable solutions across Microsoft 365 Copilot, agents, connectors, plugins, Model Context Protocol (MCP), Microsoft Graph, Copilot Studio, Work IQ, and related Microsoft cloud services.

You will act as a trusted technical advisor at the intersection of customers, partners, field teams, product management, and engineering. You will lead discovery and architecture engagements, translate complex business and technical requirements into implementable solution patterns, unblock high-priority deployments, and convert customer evidence into product insights that improve platform quality, usability, and adoption. The ideal candidate is equally comfortable in facilitating executive and technical conversations, creating architecture artifacts, troubleshooting integrations, building or demonstrating prototypes, and influencing product direction without direct authority.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead technical discovery with customers and partners to clarify business outcomes, user scenarios, functional requirements, data sources, security and compliance needs, integration constraints, and success measures.

• Design end-to-end solution architectures for Microsoft 365 Copilot extensibility scenarios, including agents, plugins, synchronized and federated connectors, MCP servers, Microsoft Graph, Copilot Studio, Microsoft Entra ID, and supporting Azure services.

• Serve as a trusted technical advisor to customer technical decision makers, architects, developers, partners, and Microsoft account teams; clearly communicate recommended patterns, tradeoffs, product limitations, risks, dependencies, and mitigation options.

• Guide customers and partners from envisioning through proof of concept, validation, pilot, and production readiness by producing architecture diagrams, technical requirements, implementation guidance, demonstrations, samples, and reusable solution artifacts.

• Diagnose and help resolve complex technical blockers involving authentication and authorization, identity, permissions, data access, grounding and retrieval quality, connector behavior, agent orchestration, publishing, governance, reliability, and scale.

• Partner closely with product management and engineering to reproduce issues, document customer evidence, prioritize feature gaps, shape implementation approaches, and communicate roadmap context accurately to customers and field stakeholders.

• Create and deliver technical workshops, office hours, readiness sessions, demonstrations, and written guidance that enable customers, partners, and Microsoft field teams to design and deploy high-quality Copilot extensibility solutions.

• Identify repeatable patterns across customer engagements and convert them into scalable reference architectures, playbooks, technical checklists, samples, and solution packages that reduce time to value for future engagements.

• Maintain deep technical expertise across the evolving Microsoft 365 Copilot and agent ecosystem, while collaborating across disciplines and geographies to drive customer outcomes and product learning.

Qualifications

Required Qualifications:

• Bachelors Degree AND 5+ years experience in product/service/program management or software development
• OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelors Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
• 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Experience leading technical discovery and translating business requirements into secure, scalable cloud or enterprise solution architectures.
• Experience working directly with enterprise customers or partners in a technical advisory, architecture, engineering, or product capacity.
• Working knowledge of identity and access management, OAuth 2.0 and OpenID Connect concepts, APIs, data integration, cloud architecture, security, and enterprise application development patterns.
• Experience creating clear technical artifacts such as architecture diagrams, implementation guidance, requirements, demonstrations, prototypes, or sample applications.
• Demonstrated ability to investigate ambiguous technical problems, coordinate across multiple teams, and drive issues to a clear decision or resolution.
• Solid written and verbal communication skills, including the ability to explain complex technical concepts to both technical and business audiences.
• Ability to influence product and engineering decisions through customer evidence, technical credibility, structured analysis, and cross-functional collaboration.
• Experience with Microsoft 365 Copilot, Copilot Studio, Microsoft Graph, Microsoft Entra ID, Azure, Microsoft 365 Agents Toolkit, declarative or custom engine agents, connectors, plugins, MCP, or comparable enterprise AI and integration technologies.
• Experience designing or troubleshooting enterprise authentication and authorization flows, including delegated access, single sign-on, OAuth clients, PKCE, resource/audience configuration, consent, and cross-tenant scenarios.
• Experience with retrieval-augmented generation, enterprise search, grounding, evaluation, observability, Responsible AI, data governance, or security patterns for generative AI solutions.
• Hands-on development experience with one or more languages or platforms such as C#, Java, JavaScript/TypeScript, Python, REST APIs, JSON, or cloud-native services.
• Experience supporting regulated industries, strategic enterprise customers, systems integrators, independent software vendors, or data providers.
• Experience driving product feedback loops, managing technical previews or design-partner programs, and turning customer scenarios into roadmap requirements or reusable product patterns.
• Track record of developing and delivering workshops, technical training, architecture reviews, demos, prototypes, or conference presentations.
• Relevant Microsoft or industry certifications in architecture, cloud, security, AI, data, or application development.

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.