Job Title: Senior Product Manager, AI-Powered Partner Experience Location: Santa Clara, CA – Hybrid Job Type: Contract
Job description:
ServiceNow's Partner Portal supports thousands of partners across multiple partner types and is central to how they engage, transact, and grow their business with ServiceNow.
As Product Manager, you will help shape the future of ServiceNow's partner experience by defining intelligent, scalable capabilities that make it easier for partners to do business with us. You will set product direction, translate partner and business needs into clear priorities, and work closely with engineering, design, and partner-facing teams to deliver AI-enabled experiences that simplify complex workflows, improve self-service, and drive measurable partner outcomes.
What you'll do:
Own the product vision and roadmap for AI-enabled partner experiences across digital self-service journeys
Identify, define, and prioritize capabilities that reduce friction across high-value partner workflows and improve partner productivity
Translate partner pain points, business priorities, and operational needs into clear product requirements in close partnership with partner-facing teams, design, engineering, and leadership
Partner with engineering to evaluate technical approaches, assess feasibility, and make pragmatic build decisions that balance speed, quality, scalability, and user impact
Define experiences that adapt to different partner types, roles, permissions, and workflows while maintaining a simple, consistent user experience
Establish success metrics that measure partner adoption, task completion, workflow efficiency, self-service effectiveness, and overall partner outcomes
Define and manage a phased rollout strategy that validates value, builds trust, and incorporates partner feedback before scaling capabilities broadly
Navigate cross-functional dependencies across partner programs, data, platform capabilities, AI governance, and operational teams
Champion partner trust and adoption through transparent AI behavior, reliable product experiences, clear enablement, and thoughtful change management
Qualifications Basic qualifications:
9+ years of product management experience, including experience with platform, portal, marketplace, workflow, or self-service products
Demonstrated experience delivering AI-enabled or intelligent product experiences in production, such as automation, recommendations, workflow optimization, conversational interfaces, or decision-support capabilities
Experience with channel, partner, or indirect selling processes is an advantage
Strong technical fluency, with the ability to evaluate AI and automation approaches, understand API-based architectures, and partner with engineering on feasibility, trade-offs, and scalable implementation options
Track record of defining product vision for ambiguous or greenfield initiatives and translating that vision into clear priorities, phased roadmaps, and measurable outcomes
Excellent stakeholder management and communication skills across engineering, design, partner operations, go-to-market teams, and business leadership
Preferred qualifications:
Experience with ServiceNow platform capabilities, enterprise AI assistants, workflow automation platforms, or equivalent AI-enabled enterprise solutions at scale
Background in partner-facing or channel products—partner portals, PRM, deal registration, or partner self-service
Familiarity with RBAC, multi-tenant data isolation, and content governance in enterprise platforms
Experience with intelligent UX patterns, such as proactive recommendations, contextual assistance, guided workflows, conversational experiences, or workflow automation
Understanding of partner ecosystems and how different partner types (resellers, ISVs, system integrators, managed service providers) work
Bachelor's degree in computer science, a related technical field, or equivalent practical experience
Numbers & Facts
Location
Santa Clara, CA
Skills
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Business Growthunmatched
Business Operationsunmatched
Change Managementunmatched
Channel Salesunmatched
Channel Supportunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Cross-Functionalunmatched
Decision Supportunmatched
Ecosystemsunmatched
Establish Prioritiesunmatched
Feasibility Analysisunmatched
Leadershipunmatched
Metricsunmatched
Product Managementunmatched
Product Planningunmatched
Productivity Managementunmatched
Reseller Channelunmatched
ServiceNowunmatched
System Integration (SI)unmatched
Systems Administration/Managementunmatched
Technical Analysisunmatched
Technical/Engineering Designunmatched
User Interface/Experience (UI/UX)unmatched
Website Conversionunmatched
Workflow Analysisunmatched
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