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Senior Product Manager, Store Systems & Operations

BravoTech
  • Grapevine, TX
  • Instant Apply
2 days ago

Job Description

This position sits onsite 5 days a week in Grapevine, TX


Job Details Description
 

As we modernize and innovate in our retail operations, we are seeking an experienced Senior Product Manager, Store Systems & Operations to lead the strategy, development, and optimization of our store systems technology. You will own the platforms and tools that power retail store operations — POS, inventory management, store communications, and operational software — enabling store teams to deliver a seamless, efficient, and engaging customer experience. You will also help evaluate and manage technology needs for current and future trading card game (TCG) ventures. This role demands a proactive, hands-on, AI-native operator who digs into complex detail independently and drives both strategic and tactical outcomes.

 

First-12-month outcomes you'll own: (1) a prioritized, outcome-based store-systems roadmap tied to measurable operational KPIs; (2) at least one AI/automation capability shipped into store or support workflows with proven impact; (3) a continuous-discovery and experimentation cadence with store teams.

 

Responsibilities: 

Product Ownership: 
  • Lead the vision, roadmap, and execution for store systems technology, including POS, inventory management, store communications tools, and operational software.
  • Frame the roadmap around outcomes and OKRs (operational and customer impact), not a feature output list.
  • Act as the primary business owner for store-related technology tied to new initiatives, including upcoming TCG projects.

AI-Native Product Leadership:
  • Champion an AI-native operating model — using AI for discovery synthesis, documentation, data analysis, and rapid prototyping as the default way of working.
  • Identify, evaluate, and prioritize AI and automation opportunities across store operations, support tooling, and product workflows.
  • Own outcomes for AI-powered features, including model/quality metrics (e.g., accuracy, false-positive rate, latency) and guardrails for non-deterministic behavior.
  • Define evaluation and rollout discipline for AI features — A/B tests, shadow/pilot deployments, and gradual rollouts with clear success criteria.

Operational Excellence: 
  • Partner with Store Operations, IT, and other stakeholders to streamline processes, reduce operational friction, and enable store teams to deliver exceptional service.
  • Ensure store systems are stable, efficient, and aligned with compliance, security, and corporate standards.

Cross-Channel Integration: 
  • Work with digital, merchandising, and supply chain teams to ensure store systems integrate effectively with ecommerce, order management, and fulfillment.

Product Development & Enhancement: 
  • Manage the product lifecycle for store technology — from requirements and prioritization to testing, launch, and post-release optimization.
  • Collaborate with engineering, UX, and vendor partners to deliver reliable, user-friendly tools for store associates.
  • Run continuous discovery (not episodic) — ongoing store-team feedback, pilots, and rapid iteration to reduce decision latency.

Data-Driven Decisions: 
  • Leverage operational data, store feedback, and performance metrics to identify opportunities and measure the success of system changes.
  • Define and track the small set of metrics that prove impact; be willing to kill features with evidence.

Market & Technology Awareness: 
  • Stay current with retail technology trends, POS innovations, and operational best practices to inform strategy.
  • Evaluate new solutions and vendors that could enhance store operations or support TCG initiatives.

 

Required Skills:
  • Bachelor's degree in Business, Information Systems, Computer Science, or related field.
  • 3–5 years of product management or related experience in retail store systems, POS, or operational technology.
  • 3+ years working with cloud technology solutions (e.g., AWS, Azure, Google Cloud).
  • Proven track record managing technology products or platforms in a multi-store retail environment.
  • Strong understanding of store operations workflows and pain points.
  • Experience working with cross-functional teams including store operations, IT, merchandising, and supply chain.
  • Fluent with Agile/Scrum and tools (e.g., JIRA, Confluence), and with outcome-based roadmapping and OKRs.
  • Analytical mindset with the ability to use data to make informed product decisions.
  • Data literacy sufficient to reason about AI/ML outputs — interpreting model performance, false positives/negatives, and experiment results.
  • Excellent communication and stakeholder management skills, including the ability to say no with evidence and keep executive sponsorship.

 

Preferred Skills: 
  • Demonstrated use of AI tools (e.g., ChatGPT, Copilot, Gemini) to improve productivity, automate documentation, analyze data, or accelerate product work — with examples of real outcomes, not just tool familiarity.
  • Comfort evaluating AI-powered vendor solutions and distinguishing genuine capability from marketing claims.
  • Experience defining or contributing to SRE or operational reliability processes for store or large-scale distributed systems.
  • Experience building or overseeing tools that support field teams, help desks, or store associates in diagnosing and resolving system issues.
  • Experience with vendor selection and management.
  • Passion for gaming, collectibles, or TCGs is highly preferred.

Numbers & Facts

LocationGrapevine, TX

Skills

  • A/B Testingunmatched
  • Agile Programming Methodologiesunmatched
  • Amazon Web Services (AWS)unmatched
  • Analysis Skillsunmatched
  • Artificial Intelligence (AI)unmatched
  • Atlassian JIRAunmatched
  • Automationunmatched
  • Best Practicesunmatched
  • Business Operationsunmatched
  • Cadenceunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Cross-Functionalunmatched
  • Customer Experienceunmatched
  • Data Analysisunmatched
  • Distributed Computingunmatched
  • Documentationunmatched
  • Establish Prioritiesunmatched
  • Gamingunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Inventory Managementunmatched
  • Large-Scale Systemsunmatched
  • Leadershipunmatched
  • Literacyunmatched
  • Machine Toolunmatched
  • Marketingunmatched
  • Merchandisingunmatched
  • Metricsunmatched
  • Microsoft Windows Azureunmatched
  • Needs Assessmentunmatched
  • Operational Communicationsunmatched
  • Operational Measurementunmatched
  • Operational Supportunmatched
  • Operations Processesunmatched
  • Order Managementunmatched
  • Order/Customer Fulfillmentunmatched
  • Performance Metricsunmatched
  • Performance Modelingunmatched
  • Point of Sale (POS) Systemsunmatched
  • Problem Solving Skillsunmatched
  • Process Developmentunmatched
  • Product Developmentunmatched
  • Product Lifecycle Managementunmatched
  • Product Managementunmatched
  • Product Supportunmatched
  • Productivity Managementunmatched
  • Quality Metricsunmatched
  • Rapid Prototypingunmatched
  • Retailunmatched
  • Retail Managementunmatched
  • Retail Operationsunmatched
  • Scrum Project Management and Software Developmentunmatched
  • Service Deliveryunmatched
  • Supply Chainunmatched
  • System Integration (SI)unmatched
  • System Operationsunmatched
  • Systems Administration/Managementunmatched
  • Technical Leadershipunmatched
  • User Interface/Experience (UI/UX)unmatched
  • Vendor/Supplier Selectionunmatched
  • eCommerceunmatched

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