Senior Product Owner (ServiceNow Transformation)

Reston, VA

Instant Apply

30+ days ago

Job Description

Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.

Role: Senior Product Owner – ServiceNow Transformation
Location: Reston, VA – Hybrid
Job Type: Contract-to-Hire

Job Summary:
We are seeking a Senior Product Owner with 6+ years of product ownership/IT experience and strong experience driving enterprise-level ServiceNow implementations and business transformation initiatives. The ideal candidate will be responsible for defining product vision, building and executing product roadmaps, managing backlogs, and translating business requirements into actionable features and user stories. This role requires someone who has actually leveraged ServiceNow to transform business processes, rather than someone with ServiceNow exposure limited to administration or development.

Key Responsibilities:

Own product vision, strategy, roadmap, features, and backlog.
Lead discovery sessions, stakeholder interviews, and requirements gathering.
Translate current-state business processes into future-state ServiceNow solutions.
Drive enterprise-level implementation of ServiceNow capabilities.
Develop and prioritize user stories, acceptance criteria, and product requirements.
Partner with technical, business, and delivery teams to drive implementation.
Present product strategy, roadmap, and progress to executive-level stakeholders.
Work with large, cross-functional teams in an Agile environment.
Support business transformation across ServiceNow CSM, ITSM, and CRM capabilities.
Identify opportunities to leverage AI-enabled ServiceNow features and improve customer/self-service experiences.

Required Skills & Qualifications:

6+ years of Product Owner, Business Analysis, Systems Analysis, IT, or related experience; or 4+ years of direct Product Owner experience.
Strong hands-on Product Owner experience with roadmaps, features, backlogs, and user stories.
Proven experience with enterprise-level ServiceNow implementation from the Product Owner/business transformation perspective.

Experience with:

ServiceNow CSM
ServiceNow ITSM
CRM capabilities
Service Catalog
Service Requests
Customer/Self-Service Portals
Knowledge Management
AI-enabled ServiceNow capabilities

Experience translating business needs and current-state processes into future-state ServiceNow solutions.
Strong stakeholder management and executive presentation skills.
Experience working with large, cross-functional teams.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

Numbers & Facts

Location

Reston, VA

Skills

Agile Programming Methodologiesunmatched
Artificial Intelligence (AI)unmatched
Backlog Prioritizationunmatched
Blueprintsunmatched
Business Analysisunmatched
Business Processesunmatched
Business Strategyunmatched
Business Supportunmatched
Business Transformationunmatched
Consultingunmatched
Cross-Functionalunmatched
Customer Relationship Management (CRM)unmatched
Enterprise Architectureunmatched
Establish Prioritiesunmatched
IT Service Management (ITSM)unmatched
Information Technology & Information Systemsunmatched
Information Technology Consultingunmatched
Knowledge Managementunmatched
Maintenance Servicesunmatched
Presentation/Verbal Skillsunmatched
Product Planningunmatched
Product Strategyunmatched
Professional Servicesunmatched
Requirements Managementunmatched
ServiceNowunmatched
Systems Analysisunmatched
Technical Recruitingunmatched
Technical Supportunmatched

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