Role: Senior Production Support Engineer
Location: Austin, TX (Onsite)
Exp. Level: 8+ yrs
Role Purpose Owns AI-augmented incident triage, runbook execution, and root-cause analysis, and separately owns AI-powered anomaly detection and spend/usage alerting.
Key Responsibilities:
• Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
• Build and maintain AI-powered anomaly detection and spend/usage alerting.
• Support the 99.99% uptime target during core PST business hours (8AM-5PM)
• Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
• Contribute to baselining incident response/resolution times post-transition.
Must-Have:
• 8–13 years in production support or SRE, including incident management.
• Experience with monitoring/alerting tooling, ideally GCP-native.
• Demonstrated root-cause analysis discipline at production scale.
Nice-to-Have:
• Experience with AI-based anomaly detection tools.
• Node.js or Python for support automation/scripting.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.