Senior Production Support Engineer (Dynatrace & Splunk)

Job ID: 115628-1
Job Title: Senior Production Support Engineer (Dynatrace & Splunk)
Location: Mount Laurel, NJ (Local Only)
Duration: 06+ months
Pay Rate: $45-$50/hr on W2

We are seeking a highly skilled Senior Production Support Engineer with strong expertise in Dynatrace, Splunk, SRE/DevOps practices, and L3 Production Support. The ideal candidate will be responsible for maintaining the availability, performance, scalability, and reliability of critical customer-facing applications. This role requires deep troubleshooting skills across application, infrastructure, database, and middleware layers, along with experience in incident management, root cause analysis, monitoring, automation, and continuous improvement initiatives.

Key Responsibilities

• Provide L3 production support for mission-critical applications and services.
• Monitor application health, infrastructure performance, and business transactions using Dynatrace and Splunk.
• Analyze distributed traces, service flows, logs, metrics, and dependencies to identify and resolve production issues.
• Lead and support Major Incident Management (MIM) activities, including Sev-1 and Sev-2 incidents.
• Conduct thorough Root Cause Analysis (RCA) and implement preventive measures to avoid recurring issues.
• Support application releases, deployments, hotfixes, change requests, and post-deployment validation activities.
• Collaborate with development, infrastructure, QA, and business teams to ensure system stability.
• Develop automation scripts for monitoring, health checks, operational tasks, and deployment activities.
• Drive adoption of SRE best practices, observability, resiliency, and operational excellence.
• Create and maintain monitoring dashboards, alerts, runbooks, and technical documentation.
• Participate in on-call support rotations and provide timely issue resolution.

Required Skills

Monitoring & Observability

• Dynatrace (APM, Infrastructure Monitoring, Dashboards, Alerting, DQL)
• Distributed Tracing
• Service Flow Analysis
• Splunk Monitoring & Log Analytics

Production Support & Operations

• L3 Production Support
• Incident Management
• Problem Management
• Root Cause Analysis (RCA)
• Change & Release Management
• Production Stability & Performance Tuning

Application & Infrastructure Technologies

• Java / Spring Boot
• .NET Applications
• REST APIs
• Microservices Architecture
• SQL / MySQL
• Linux & Windows Administration
• Middleware & Network Troubleshooting

DevOps & Automation

• Git / GitHub
• Jenkins
• CI/CD Pipelines
• Python
• PowerShell
• Bash Scripting
• Ansible
• Azure Cloud