Senior Program Director / Program Manager

We are seeking an experienced Senior Program Director / Program Manager to lead a large-scale, multi-year Tax System Modernization Program. The initiative involves modernizing and integrating core tax administration systems, applications, business processes, taxpayer service channels, and enterprise data structures across multiple software releases.

The selected candidate will work within the Transformation Management Office (TMO), collaborating with executive leadership, technical and functional program directors, implementation vendors, and agency stakeholders to ensure successful program delivery.

Key Responsibilities

• Develop and oversee the overall program roadmap, schedules, milestones, resource plans, and deliverables.

• Lead large-scale enterprise modernization and transformation initiatives.

• Coordinate with implementation vendors, technical teams, business stakeholders, and agency leadership.

• Manage program risks, issues, dependencies, decisions, and change requests.

• Prepare executive-level status reports, dashboards, and Steering Committee presentations.

• Facilitate program governance meetings and executive stakeholder discussions.

• Lead cross-functional project managers and provide guidance and oversight.

• Manage vendor deliverables, contract milestones, budgets, procurement timelines, and resource allocation.

• Coordinate stakeholder engagement and organizational change management activities.

• Ensure applicable state, federal, and agency regulatory requirements are incorporated into program activities.

Required Qualifications

• Minimum 7 years of program or project management experience.

• Minimum 7 years managing large-scale modernization or transformation projects.

• Minimum 7 years developing program status reports and dashboards.

• Minimum 7 years presenting to executive-level stakeholders.

• Minimum 7 years of general knowledge of state and federal regulatory standards for government technology.

• Strong experience in program governance, risk management, vendor management, budgeting, and resource planning.

• Excellent leadership, communication, analytical, and stakeholder management skills.

Preferred Qualifications

• PMP or PgMP certification.

• Experience managing government or public-sector transformation programs.

• Experience with public-sector taxation operations or tax administration systems.

• Experience with Agile project management methodologies.

• Proficiency in MS Project, Microsoft Office, SharePoint, and MS Teams.

Important: This is a fully onsite position in Raleigh, NC. Candidates must be willing to work onsite.

Interested candidates: Please share your updated resume for consideration.