Senior Program Manager, Bespoke Solutions

The Bespoke Solutions Teams is looking for an experienced Senior Program Manager to own contractor operations, vendor management, and lab/manufacturing coordination for a high-assurance hardware program within AWS Infrastructure Services - the team building security and encryption devices for government customers.

This is a hands-on operational leadership role. You will consolidate contractor hiring and management, own vendor and license agreements, and serve as the operational backbone that lets our senior engineers stay focused on delivery. You will be the connective tissue across engineering, supply chain, security, and external manufacturing partners - removing friction and reducing key-person dependencies on a fast-moving classified program.

You will own the end-to-end contractor lifecycle, manage vendor and license agreements, coordinate contract manufacturing (including onboarding a new contract manufacturer), and serve as the lab owner. Your success is measured by smooth operational execution, reduced administrative load on engineering leads, and reliable delivery of contractor and manufacturing support as the program scales toward production.

If Arlington, VA (Arlington HQ2):

This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

This position requires that the candidate selected must be a US Citizen and currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

Contractor & Resource Management

• Consolidate contractor hiring and management responsibilities.
• Own the end-to-end contractor lifecycle - sourcing, onboarding, performance tracking, and off-boarding
• Reduce key-person dependencies by establishing repeatable contractor management processes

Vendor, License & Lab Ownership

• Manage vendor and license agreements
• Take ownership of the unclassified lab and similar work-streams
• Serve as the lab owner

Contract Manufacturing

• Own contract manufacturing for the program, including onboarding a new contract manufacturer
• Handle associated administrative tasks including purchasing coordination.
• Partner with supply chain and manufacturing teams to keep prototype and production builds on schedule

Cross-Organization Coordination

• Partner with engineering, systems engineering, security, and leadership to keep operational execution tight
• Serve as primary operational liaison for contractor, vendor, and manufacturing matters
• Provide program status, risk, and resourcing visibility to engineering leads and program leadership

A day in the life

You will join a team within AWS Infrastructure Services that designs, develops, and delivers high-assurance security and encryption hardware for highly regulated government use cases. The team executes against a multi-year roadmap spanning hardware, firmware, programmable logic, and systems engineering - with a growing contractor base and expanding manufacturing footprint. This Program Manager role is the operational anchor that keeps contractor, vendor, and manufacturing execution running smoothly as the program scales from prototype into production.

About the team

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why AWS?

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.