Job Title: Senior Program Manager, Business Transformation & Enterprise Systems Implementation (Oracle Utilities)
Job ID: SJI390|SJI-36095
Location: Atlantic City, NJ
Duration: 12 month(s)
Note
Pay Rate: $100/ hr
Work Timing: Regular Hours Monday to Friday, 9:00 AM to 5:00 PM
Job Summary
We are seeking an experienced Senior Program Manager to lead a large-scale business transformation and process improvement initiative focused on the implementation of Oracle Utilities Customer Cloud Service (CCS), Oracle Utilities Work and Asset Cloud Service (WACS), and related utility business systems.
This strategic leadership role will oversee the planning, execution, governance, and successful delivery of a multi-year transformation program impacting customer service, billing, work management, field operations, finance, and regulatory processes.
The ideal candidate combines deep expertise in business process transformation with experience leading complex ERP/enterprise application implementations within Natural Gas, Electric, Water, or other regulated industries.
They must be equally comfortable engaging with executive leadership, business stakeholders, and technical teams to ensure delivery of both technology and business value.
Key Responsibilities
Program Leadership & Governance
Lead a large-scale enterprise transformation program involving Oracle CCS, WACS, and associated utility operational systems.
Establish and maintain program governance, steering committees, executive reporting, risk management, issue resolution, and decision-making processes.
Develop and manage integrated program plans, budgets, resource allocations, dependencies, milestones, and critical path activities.
Ensure alignment between business objectives, regulatory requirements, and technology implementation strategies.
Drive accountability across cross-functional teams, vendors, system integrators, and business stakeholders.
Manage multi-functional roles across business and technical work streams.
Business Transformation & Process Improvement
Strong business acumen and experience in utility transformation.
Lead end-to-end business process redesign efforts to improve operational efficiency, customer experience, service delivery, billing accuracy, and regulatory compliance.
Facilitate workshops to assess current-state processes and define future-state operating models.
Identify opportunities for automation, standardization, optimization, and process simplification.
Develop business cases, value realization frameworks, and KPI measurement programs.
Ensure organizational readiness through change management, communications, and stakeholder engagement activities.
Systems Implementation Leadership
In conjunction with IT PMO, oversee implementation and integration of Oracle CCS/CC&B, WACS, and related enterprise applications.
Coordinate business requirements gathering, solution design, testing, data conversion, training, cutover planning, and production deployment.
Collaborate with Enterprise Architecture, Infrastructure, Cybersecurity, Data, and Application teams to ensure successful delivery.
Manage system integrators, software vendors, and consulting partners to achieve contractual and project objectives.
Ensure adoption of industry best practices for utility customer service, billing, work management, and operational processes.
Stakeholder Management
Serve as the primary liaison between executive leadership, business units, IT leadership, regulators, and external partners.
Present program status, risks, financial performance, and key decisions to executive steering committees.
Build strong relationships with customer service, operations, finance, regulatory, field services, and technology organizations.
Drive enterprise-wide alignment and consensus among diverse stakeholder groups.
Risk & Financial Management
Manage program budgets that may exceed several million dollars.
Develop and maintain risk mitigation plans, issue logs, and contingency strategies.
Monitor program financial performance and ensure delivery within approved budget parameters.
Track benefits realization and business outcomes throughout the program lifecycle
Requirements
Required Qualification
Bachelor's degree in Business, Information Technology, Project Management, or related discipline.
Master's Degree preferred (MBA, MIS or similar).
Experience
10+ years of progressive experience leading large-scale business and technology transformation initiatives.
5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.
Demonstrated experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams.
Experience leading business process improvement initiatives utilizing Lean, Six Sigma, Business Process Management (BPM), or similar methodologies.
Experience managing third-party vendors, system integrators, and consulting organizations.
Desired Certifications
Project Management Professional (PMP)
Lean Six Sigma Green Belt or Black Belt
Prosci Change Management Certification
Candidates with understanding of the following will be preferred:
This role is ideal for a transformational leader who can bridge business operations, utility processes, and enterprise technology implementation to deliver sustainable organizational outcomes. Candidates with understanding of the following will be preferred:
Customer service operations
Billing and collections
Meter-to-cash processes
Work and asset management
Regulatory compliance requirements
Field service operations
Emergency response processes
Utility customer experience
Skills
project management
business transformation
process improvement