Senior Program Manager

Title: Senior Program Manager, Business Transformation & Enterprise Systems Implementation

Location: Union, NJ

Duration: 12+ months

Responsibilities

Program Leadership & Governance

• • Lead a large-scale enterprise transformation program involving Oracle CCS, WACS, and associated utility operational systems.
  • Establish and maintain program governance, steering committees, executive reporting, risk management, issue resolution, and decision-making processes.
  • Develop and manage integrated program plans, budgets, resource allocations, dependencies, milestones, and critical path activities.
  • Ensure alignment between business objectives, regulatory requirements, and technology implementation strategies.
  • Drive accountability across cross-functional teams, vendors, system integrators, and business stakeholders.
  • Manage multi-functional roles across business and technical workstreams.

Business Transformation & Process Improvement

• • Strong business acumen and experience in utility transformation.
  • Lead end-to-end business process redesign efforts to improve operational efficiency, customer experience, service delivery, billing accuracy, and regulatory compliance.
  • Facilitate workshops to assess current-state processes and define future-state operating models.
  • Identify opportunities for automation, standardization, optimization, and process simplification.
  • Develop business cases, value realization frameworks, and KPI measurement programs.
  • Ensure organizational readiness through change management, communications, and stakeholder engagement activities.

Systems Implementation Leadership

• • In conjunction with IT PMO, oversee implementation and integration of Oracle CCS/CC&B, WACS, and related enterprise applications.
  • Coordinate business requirements gathering, solution design, testing, data conversion, training, cutover planning, and production deployment.
  • Collaborate with Enterprise Architecture, Infrastructure, Cybersecurity, Data, and Application teams to ensure successful delivery.
  • Manage system integrators, software vendors, and consulting partners to achieve contractual and project objectives.
  • Ensure adoption of industry best practices for utility customer service, billing, work management, and operational processes.

Stakeholder Management

• • Serve as the primary liaison between executive leadership, business units, IT leadership, regulators, and external partners.
  • Present program status, risks, financial performance, and key decisions to executive steering committees.
  • Build strong relationships with customer service, operations, finance, regulatory, field services, and technology organizations.
  • Drive enterprise-wide alignment and consensus among diverse stakeholder groups.

Risk & Financial Management

• • Manage program budgets that may exceed several million dollars.
  • Develop and maintain risk mitigation plans, issue logs, and contingency strategies.
  • Monitor program financial performance and ensure delivery within approved budget parameters.
  • Track benefits realization and business outcomes throughout the program lifecycle.

Requirements

Required Qualifications

Education

• • Bachelor's degree in Business, Information Technology, Project Management, or related discipline.
  • Master's Degree preferred (MBA, MIS or similar).

Experience

• • 10+ years of progressive experience leading large-scale business and technology transformation initiatives.
  • 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.
  • Demonstrated experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams.
  • Experience leading business process improvement initiatives utilizing Lean, Six Sigma, Business Process Management (BPM), or similar methodologies.
  • Experience managing third-party vendors, system integrators, and consulting organizations.

Desired Certifications

• • Project Management Professional (PMP)
  • Lean Six Sigma Green Belt or Black Belt
  • Prosci Change Management Certification

Candidates with understanding of the following will be preferred:

This role is ideal for a transformational leader who can bridge business operations, utility processes, and enterprise technology implementation to deliver sustainable organizational outcomes. Candidates with understanding of the following will be preferred:

• • Customer service operations
  • Billing and collections
  • Meter-to-cash processes
  • Work and asset management
  • Regulatory compliance requirements
  • Field service operations
  • Emergency response processes
  • Utility customer experience

Skills

• project management
• business transformation
• process improvement