Reporting to the Director, Client Services, you'll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You'll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company although we are prioritizing candidates located in Pennsylvania, Delaware, Maryland, Virginia, and Washington, D.C for this role.
Job Responsibilities:
Act as the main point of contact for your portfolio of clients across a wide range of verticals.
Design unique campaign strategies within the StackAdapt platform.
Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs.
Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting.
Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency.
Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis.
Provide Strategic Thought Leadership, acting as a strategic advisor to your clients.
In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
Travel up to 20% of time.
Requirements:
6+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
Proven success in managing client relationships and delivering service excellence
Focus on retaining accounts and growing revenue
The ability to grasp and communicate technical concepts and platform-based knowledge
Familiarity with the latest digital advertising trends and ideas
Experience working with complex databases is a plus