Senior Project/Program Manager Clinical Applications

CTG is seeking an experienced Senior Project/Program Manager to lead the establishment and ongoing management of a new Service Delivery (SD) tower supporting Clinical Applications within a healthcare environment. This role will be responsible for standing up the service delivery model, coordinating the transition of clinical application support into the new tower, and establishing the governance, processes, performance measures, and stakeholder relationships required for successful ongoing operations. The ideal candidate brings a strong combination of healthcare IT experience, clinical application knowledge, managed services/service delivery expertise, and program leadership. The individual will serve as a key liaison among CTG leadership, client IT leadership, clinical stakeholders, application teams, and other service delivery partners. Key Responsibilities Service Delivery Tower Implementation Lead the planning, implementation, and operationalization of a new Clinical Applications Service Delivery tower. Develop and manage the overall transition and implementation plan, including milestones, dependencies, risks, resources, and deliverables. Establish the tower's operating model, governance structure, escalation paths, communications, and performance management processes. Coordinate application and knowledge transition activities from incumbent teams, client resources, or other service providers. Ensure appropriate documentation, knowledge transfer, staffing readiness, and operational acceptance prior to transition into steady-state support. Program & Project Management Provide overall leadership and oversight for projects and workstreams associated with the Clinical Applications tower. Maintain integrated project plans, RAID logs, decision logs, status reporting, and executive dashboards. Identify risks, dependencies, resource constraints, and service delivery issues and drive them through resolution. Facilitate program governance meetings and provide clear reporting on scope, schedule, risks, issues, staffing, and performance. Coordinate multiple application teams, vendors, technical teams, and business stakeholders. Clinical Applications Leadership Partner with clinical and IT stakeholders to understand application priorities, operational requirements, and patient-care dependencies. Provide oversight across clinical application support services, which may include EHR/EMR applications such as Epic or Oracle Health/Cerner, ancillary clinical systems, integrations, and related applications. Ensure maintenance, support, enhancements, incident resolution, and application optimization activities align with client priorities. Support planning for application upgrades, releases, maintenance windows, testing, and other production activities. Service Management & Governance Establish and monitor SLAs, KPIs, operational metrics, service-level reporting, and continuous improvement initiatives. Promote IT service management practices across incident, problem, change, request, and knowledge management. Establish clear ownership and escalation processes for high-priority and clinically significant incidents. Lead regular operational and executive governance meetings with CTG and client stakeholders. Identify opportunities to improve service quality, operational efficiency, application stability, and customer satisfaction. Resource & Stakeholder Management Coordinate with CTG leadership on staffing, capacity planning, onboarding, and resource allocation. Build collaborative relationships with client IT executives, clinical informatics leaders, application owners, operational leaders, and technical teams. Provide leadership to project managers, application leads, analysts, and other resources supporting the tower. Manage expectations across multiple stakeholder groups and communicate effectively at both technical and executive levels. Required Qualifications 8+ years of progressive project/program management experience, preferably within healthcare IT. 5+ years supporting large-scale clinical application, EHR/EMR, managed services, or application support initiatives. Demonstrated experience leading complex programs involving multiple teams, vendors, applications, and stakeholders. Experience establishing or transitioning an application managed services or service delivery operating model. Strong understanding of healthcare clinical application environments and their operational dependencies. Experience with ITIL/ITSM disciplines, including incident, problem, change, request, and service-level management. Demonstrated experience with program governance, executive reporting, risk management, resource planning, and financial management. Excellent executive-level communication, presentation, facilitation, and stakeholder-management skills. Ability to lead effectively in a highly matrixed environment and manage multiple competing priorities. Preferred Qualifications Experience supporting Epic, Oracle Health/Cerner, MEDITECH, or other enterprise healthcare clinical applications. Previous experience transitioning healthcare application support into a managed services model. Experience leading large application portfolios or service delivery organizations. PMP certification required. ITIL certification preferred. Experience with tools such as ServiceNow, Jira, Azure DevOps, Microsoft Project, Smartsheet, or Power BI. Experience working with blended onshore, nearshore, and/or offshore delivery teams. Key Success Measures Success in this role will include: Successful launch and stabilization of the new Clinical Applications Service Delivery tower. Completion of transition and knowledge-transfer activities according to agreed milestones. Achievement of service-level and operational performance targets. Strong stakeholder satisfaction and executive confidence in the service delivery model. Effective management of clinical application incidents, risks, escalations, and dependencies. Development of a sustainable governance and reporting framework. Measurable continuous improvement in service quality, application support, and operational efficiency. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $130,000 to $150,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.