Senior Project Support / Federal Travel Help Desk Specialist - Nasa Glenn Research Center

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract at Cleveland, OH (Glenn Research Center.)

Job Description:

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality.

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs.

Responsibilities:

Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.

Help Desk Operations

Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation.

Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers.

Travel Systems Support with ConcurGov (CGE) and Go.gov

Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs).

Communicating travel policy updates.

Customer Service Excellence.

Additional duties as assigned.

Requirements:

Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required.

Comprehensive knowledge of Federal Travel Regulation (FTR).

Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel.

Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations.

Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.

Desired:

Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP)

Education and Experience:

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted.

Experience -

Four or more years of progressively responsible experience supporting federal government travel programs.

Extensive experience interpreting and applying the Federal Travel Regulation (FTR).

Demonstrated experience supporting federal travel help desk operations.

Experience resolving complex travel authorization and voucher issues.

Experience supporting high-volume federal customer service environments.