Senior Quality Assurance Specialist

AvantGarde is seeking a Senior HR Quality Assurance Specialist to support a high-priority Department of Veterans Affairs initiative focused on accelerating the onboarding of Police Officers nationwide.

The Specialist will serve as a critical link between day-to-day onboarding operations and continuous process improvement efforts, ensuring that increased processing capacity is accompanied by accuracy, consistency, and compliance with federal staffing requirements.

This position requires extensive hands-on federal civilian HR staffing and onboarding experience, exceptional attention to detail, and the ability to identify trends, recurring errors, and systemic issues that contribute to processing delays or rework.

The REQUIREMENTS

• Conduct quality reviews of onboarding actions, case documentation, and personnel processing activities to ensure accuracy, completeness, and compliance with applicable federal HR requirements.
• Identify recurring errors, inconsistencies, processing delays, and patterns that may indicate broader workflow or procedural deficiencies.
• Analyze quality review findings to distinguish isolated processing errors from systemic issues requiring process improvements.
• Work directly with HR Staffing Onboarding Specialists to clarify requirements, provide technical guidance, and address quality concerns before they result in additional delays.
• Collaborate closely with the Project Manager/Process Improvement SME to communicate trends, recommend corrective actions, and support implementation of improved procedures.
• Coordinate with the Workforce Performance Analyst to identify and monitor quality trends, error rates, rework, and recurring processing challenges.
• Recommend practical improvements to quality review practices, onboarding checklists, standard operating procedures, and processing controls.
• Support the implementation and evaluation of corrective actions to determine whether identified issues have been effectively resolved.
• Identify training or knowledge gaps among onboarding personnel and recommend targeted guidance or refresher training.
• Monitor adherence to approved processing procedures and evaluate whether implemented changes maintain or improve processing quality.
• Provide regular quality assurance findings, observations, and recommendations to project leadership and designated VA stakeholders.

The WORK

•   Minimum 7 years of progressively responsible federal civilian HR staffing experience, including substantial hands-on experience supporting federal hiring and onboarding.

• Strong working knowledge of federal staffing regulations, policies, procedures, and documentation requirements.
• Demonstrated experience performing HR quality assurance, technical reviews, compliance reviews, or similar oversight of federal staffing and onboarding actions.
• Ability to identify trends, analyze recurring errors, determine root causes, and recommend corrective actions.
• Experience reviewing complex federal hiring and onboarding cases and resolving technical processing issues.
• Strong analytical, critical-thinking, problem-solving, and organizational skills.
• Exceptional attention to detail and the ability to communicate technical findings clearly and constructively.
• Ability to collaborate effectively with operational HR specialists, analysts, project leadership, and government stakeholders.

Preferred Qualifications

• Prior experience supporting VA, VHA, or another large federal civilian agency.
• Experience with USA Staffing, USA Hire, or comparable federal hiring and onboarding systems.
• Experience supporting high-volume federal hiring or onboarding initiatives.
• Experience developing or implementing HR quality assurance procedures, review checklists, and corrective action plans.
• Familiarity with federal HR process improvement methodologies, workflow analysis, and performance metrics.
• Experience providing technical guidance, mentoring, or training to federal HR staffing personnel.

Expected Outcomes

• Improved accuracy and consistency of federal onboarding actions.
• Reduced processing errors, rework, and avoidable administrative delays.
• Early identification of recurring quality issues and systemic process deficiencies.
• Stronger coordination between operational onboarding execution and process improvement activities.
• Implementation of effective corrective actions and quality controls that support increased onboarding throughput.
• The Specialist will provide technical quality assurance and advisory support without exercising inherently governmental personnel decision-making or approval authority.