Fully Remote: Monday - Friday 8:00am Eastern - 5:30pm Eastern TimeWhat Customer Service Operations contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Job SummaryThe Senior Representative, Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem‑solving, research and problem/dispute resolution.ResponsibilitiesHandle inbound and outbound calls with home health nurses to assist with order placement, gather missing information, and communicate order updates or delaysNavigating multiple systems to research order statuses, verify patient details, and ensure accurate information is relayed to customers and updated in nurse‑facing platformsProviding high‑touch B2B customer service during complex, often lengthy calls involving multi‑patient orders, translation needs, and urgent medical supply requests, and insurance verificationManaging manual order entry and support for orders placed via website or integrated EMR systems, ensuring accuracy and compliance across various suppliersInvestigating and resolving shipment issues, documentation gaps, and general support inquiries via email, demonstrating strong analytical and computer skillsAdapting to a dynamic workflow with varied daily tasks, ongoing training, and cross‑functional collaboration, thriving in a role that values flexibility and attention to detailWork hours 8:30am – 5:00pm ESTQualificationsHigh School Diploma, GED or technical certification in related field or equivalent experience preferred3‑6 years of Customer Service inbound /outbound phone call center experience preferredExperience with medical insurance/billing knowledge preferredPrior computer experience using Microsoft Office systems strongly preferredWhat is expected of you and others at this levelEffectively applies knowledge of job and company policies and procedures to complete a variety of assignmentsIn‑depth knowledge in a technical or specialty areaApplies advanced skills to resolve complex problems independentlyMay modify process to resolve situationsWorks independently within established procedures; may receive general guidance on new assignmentsMay provide general guidance or technical assistance to less experienced team membersAnticipated hourly range:$18.70 to $22 per hourBonus eligible:NoBenefitsMedical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPaFlexible spending accounts (FSAs)Short‑ and long‑term disability coverageWork‑life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close:4/25/2026 *if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience, and skills and an evaluation of internal pay equity.Candidates who are back‑to‑work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click