Senior Resource Center Manager - Human Services

Essential Job Functions

• Serve as lead of the Resource Center division within Human Services Department fostering collaboration and coordination with the MJAC Resource Center Manager.
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Lead cross-site planning meetings to ensure program consistency and shared goals.
• Administers the daily operations and programming of the PARC to support economic mobility and community advancement for low- to moderate-income residents.
• Provides oversight and management of community partnerships and agency collaborations to implement job training, educational programs, workforce development activities, and social support services.
• Leads outreach and engagement strategies to increase program participation and respond to community needs.
• Builds partnerships with educators, employers, and vocational trainers to enhance career readiness.
• Develops workshops, track participant outcomes, and ensure equitable access across both centers.
• Monitor program performance metrics, including attendance, satisfaction, and impact; ensures center goals, objectives, policies, and procedures are followed and/or met.
• Prepare quarterly reports for leadership and stakeholders.
• Support grant writing and funding efforts by providing program data and success narratives.
• Track participant progress and ensure compliance with local, state, and federal guidelines.
• Evaluate program performance and recommend improvements to maintain relevance and effectiveness.
• Prepare budgets, monitor expenditures, and process contracts and vendor agreements.
• Solicit bids and prepare annual contracts for professional services and partnership agreements.
• Recruit and develop partnerships with agencies and community groups to address the needs of participants.
• Plan and execute joint events that rotate between centers to foster community cohesion.
• Maintain a safe and welcoming facility environment, resolving operational issues and overseeing maintenance needs.
• Perform other related duties as assigned.

Minimum Qualifications

Requires a Bachelor's Degree in Social Work, Business, Public Administration, or related field with five years of experience; or an equivalent combination of education and experience.

Must possess and maintain a valid state driver's license with an acceptable driving history.

Additional Requirements

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

Work Schedule: Varies

Additional Information

Knowledge, Skills & Abilities:

• Knowledge of city ordinances, state and federal laws, and departmental policies, including the Housing and Community Development Act of 1974.
• Skill in negotiating and administering contracts, budgeting, program evaluation, and public engagement.
• Skill in preparing and presenting reports and information.
• Skill in performing mathematical calculations and interpreting statistical data.
• Skill in prioritizing and organizing work.
• Skill in operating a computer and conducting online research.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

Minimum Qualifications

Requires a Bachelor's Degree in Social Work, Business, Public Administration, or related field with five years of experience; or an equivalent combination of education and experience.

Must possess and maintain a valid state driver's license with an acceptable driving history.

Additional Requirements

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

Work Schedule: Varies

Additional Information

Knowledge, Skills & Abilities:

• Knowledge of city ordinances, state and federal laws, and departmental policies, including the Housing and Community Development Act of 1974.
• Skill in negotiating and administering contracts, budgeting, program evaluation, and public engagement.
• Skill in preparing and presenting reports and information.
• Skill in performing mathematical calculations and interpreting statistical data.
• Skill in prioritizing and organizing work.
• Skill in operating a computer and conducting online research.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

Minimum Standards:

SUPERVISORY CONTROLS: Work is performed under the general direction of the Senior Director, Human Services. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include applicable federal and state laws, the Housing and Community Development Act of 1974, federal publications, city ordinances, and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of varied planning, technical, and administrative duties. Considerable analytical ability is needed to select, evaluate, and interpret data from several sources; interpretation of guidelines, policies, and procedures is required.

SCOPE AND EFFECT: The purpose of this position is to ensure strategic alignment of youth and adult programming, operational consistency, and excellence in service delivery across two city resource centers - PARC and MJAC. Successful performance in this role strengthens inter-agency partnerships, enhances program outcomes, and contributes to the city's broader goals for inclusive growth and resident empowerment. By leading cross-site initiatives, expanding workforce development programs into local high schools, and managing specialized facilities such as fitness and wellness spaces, the Senior Manager directly influences community engagement, economic mobility, and program visibility.

PERSONAL CONTACTS: Regular contact with persons of importance and influence involving considerable tact, discretion, and persuasion. Contacts are typically with co-workers, participating employers, program participants, contractors and subcontractors, educators, and local, state, and federal agency representatives.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, motivate or influence persons, and justify, defend, or negotiate matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, standing, or stooping. This is sedentary work requiring the exertion of up to 10 pounds of force occasionally.

WORK ENVIRONMENT: The work is performed in an office and at community partner program sites with absence of disagreeable conditions.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: Supervision is exercised over all center personnel. Work is performed under the general direction of the Senior Director, Human Services.