Senior Retail Manager

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Michigan Dining comprises eighteen on-campus cafes and markets, ten residential dining halls, a line of Blue to Go foods, the Campus Bakeshop, and the Michigan Catering unit. Our 700 professional and 1,600 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations.

You will oversee the daily operation of multiple retail cafe, c-store, or pantry operations. Support strategic implementation of retail initiatives to include marketing and cross-departmental collaboration. Responsibilities include hiring, training, maintaining employee relations, and scheduling of AFSCME employees and/or student employees. Also responsible for maximizing sales, menu development, food production standards, food safety compliance, product mix, cash handling, merchandising, inventory control, loss prevention, and store appearance. You will also oversee the Local Flavors program within the unit, a unique service model featuring independent local restaurant partners. You will ensure participating restaurants meet contractual and operational standards while promoting productive partner relationships and delivering a positive experience for both customers and restaurant partners. You will charge yourself with achieving budgeted goals for sales, labor, expenses, and net profit for their operations. You will report to the Director of Retail Operations.

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Responsibilities*

• Be a member of Michigan Dining Retail leadership team with responsibility for supporting Assistant Director with managing the administrative, operational, and developmental activities of multiple Michigan Dining Retail operations.
• Support the Assistant Director in developing operational procedures, food production standards and methods, and menu guidelines, and the development of Michigan Dining Retail Brand.
• Implement programs and procedures in sustainability, inclusive excellence, student learning and engagement, academic partnerships, and community engagement.
• Oversee the unit's Local Flavors program and serve as the primary liaison with participating restaurant partners.
• Ensure compliance with contractual, food safety, operational, and service standards while supporting positive customer and partner experiences.
• Participate with the Assistant Directors of Retail in the recruitment, selection, training, development, evaluation, and discipline of retail staff.
• Manage revenues and expenses, analyze food, labor, and administrative costs, and achieve budgeted sales and net-profit goals.
• Ensure compliance with all state and county health department and safety regulations and maintain high standards of sanitation as a unit priority.
• Support the Assistant Director in the development of projects and strategies. These projects and strategies use best industry practices to enhance current programs for students and clients. The goal is to increase the perception of value, responsiveness, convenience, and accessibility of products and services. This includes extended hours of service, improved and expanded menu/product category options, and continuing enhancement of the retail and cash operations.

Required Qualifications*

• B.A. or B.S. in Food Service Management, Culinary Arts from an accredited institution, Nutrition, Business, or 6 years of equivalent experience is required.
• Minimum 6-8 years of operational experience in the retail or hospitality industry at the management level.
• Must be eligible to work in the United States of America

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after one year of employment with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Generous tuition benefits for employees and their dependents
• Dental and vision insurance
• Parental leave

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.