Senior RPA Developer - Core

Job Description

Senior RPA Developer - Core

Chennai, Tamil Nadu

Job Summary

The Team Lead - Banking Domain is responsible for managing a team handling development team and service delivery processes. The role ensures operational excellence, adherence to SLAs, compliance with banking regulations, team productivity, and continuous process improvement while acting as a key liaison between management, clients, and the team

Key Responsibilities

Team & People Management

• Lead, mentor, and motivate a team of associates handling banking processes.
• Allocate daily tasks and monitor workload to ensure optimal productivity.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Identify training needs and support skill development initiatives.
• Handle escalations, grievances, and team engagement activities.

Operations & Service Delivery

• Monitor daily deliveries to meet SLA, TAT, quality, and annual targets.
• Review process metrics and dashboards; take corrective actions where required.
• Ensure accurate and timely reporting to management and stakeholders.

Quality & Compliance

• Ensure adherence to banking regulations, internal policies, and client guidelines.
• Drive quality initiatives.

Client & Stakeholder Management

• Act as the primary point of contact for process-related client communications and requirements.
• Provide regular updates on performance, risks, and improvement plans.
• Support transition, migration, or process changes as required.

Process Improvement

• Identify opportunities for automation, simplification, and efficiency gains.
• Lead continuous improvement initiatives.
• Document SOPs, process changes, and best practices.

Required Skills & Competencies

Functional Skills

• Strong understanding of banking operations and BFSI processes
• Knowledge of SLAs, KPIs, quality frameworks, and compliance standards
• Experience with process documentation and reporting

Leadership & Behavioral Skills

• Proven people management and decision-making skills
• Strong communication and stakeholder management abilities
• Problem-solving mindset with attention to detail
• Ability to work under pressure and manage deadlines

Technical Skills (Preferred)

• MS Excel, PowerPoint, and reporting tools
• Exposure to workflow tools, dashboards, or automation platforms
• Power Apps and Copilot Studio

Knowledge of Power BI and Power Automate

Skill Requirements

• 5-8 years of experience in Banking / BFSI operations
• 1-3 years in a Team Lead or supervisory role preferred

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.